Does becoming a social business mean transformed business processes? better business outcomes? well
- According to the recent Mckinsey study an average knowledge worker spends around 28 hours weekly using collaboration tools. Extending these with social tools can increase productivity upto 25%.
- Erasing white spaces (see Gartner Social BPM) is a major enabler --- transforming culture and leadership in organizational silos where no one is responsible, have management blind spots, and accountability gaps
- Transformation impact spans
- Nurturing a smarter workforce with
- Workforce optimization (ex. Sales, Marketing, Operations, Distribution, Business support)
- Products and Services Innovation
- Delighting customers with customer care and insights capabilities
So why should you go to IBM to help your organization transform to become a Social Business?
- IBM Global Business Services with deep industry expertise is ranked # 1 by IDC for providing consulting services. Key Social Business consulting services span Envision, Enable, Adopt, and Optimize services that allows organization to reach, engage, discover and act
- IBM is the Software market leader in Social Network, Enterprise Content Management, Analytics, Portals, Business Intelligence, Security, and Cloud based collaboration --- says Gartner, Forrester, IDC, etc.
- IBM's expert integrated systems with with web experience and smarter workforce patterns on PureSystems is a game changer
- IBM Research center for Social Business is driving new waves of innovation http://research.ibm.com/social
- IBM is a Social Business #IBMSocialBiz #IBMsocbiz
Interesting survey results in Italy (translated):
Open Office: over 50% of companies use it
|Written by Redazione MG News |
"The more that the pain could fasting" said the Count Ugolino in his Divine Comedy.
"More than the doubts, could cut the budget" - they say the computer
more and more decisively the Veneto are adopting open source Open Office suite.
In fact, according to a survey conducted on the premises of the Club Bit of Unindustria Treviso, now more than 50% of companies adopted a package of office productivity that goes into direct competition with Microsoft Office.
The main reason is obviously that you save the cost of licenses, which mean for companies with 100 or more employees tens of thousands per year.
It 'also true that by now have mostly been allayed the
concerns relating to Open Office and that the problems were mainly
technical assistance. Many companies are now able to care about the package. Anyway, companies can also easily make do with the strength of supporting documentation, and specific groups online.
Among other significant results of the survey: 63% in the company adopts open source operating systems, the most notable of which is definitely Linux.
'If you are a organisation who has invested heavily on the IBM Lotus Notes/Domino platform, you may currently have a few concerns. What is the future of your Communications and Collaboration platform now that IBM have announced the withdrawal of support for Release 5 and the impending withdrawal of Release 6 support?"
IBM customer support data shows that 90% of our customers are currently using 6.5.x and/or 7.0.x. Extended support contracts are available past the support date.
- Lotus Notes/Domino 5.0 was launched in 1999. Support ended 2005.
- Lotus Notes/Domino 6.0 was launched in 2002. Support for 6.0.x has been announced to end, April 30, 2007.
- Lotus Notes/Domino 6.5 was launched in 2003. This release is in market and no withdrawal announcements have been made.
- Lotus Notes/Domino 7.0 was launched in 2005. This release is in market and no withdrawal announcements have been made.
- In addition, IBM announced the next version of Lotus Notes/Domino (code named Hannover), that will include productivity editors with ODF support, activity computing and other Web 2.0 innovations.
So the IBM vision and strategy, and product roadmap is clear. There are no forced upgrades. Each release is planned to further improve the TCO, and augment capabilities based on customer requirements.
Check this out:
"IBM's Lotus unit will introduce a set of social networking services Monday that functions like a MySpace for office workers and which analysts say marks a renewed challenge to Microsoft Corp.
Peter O'Kelly, a collaboration software expert with Burton Group, said: "This is going to rekindle the competition between Microsoft and IBM, I think IBM is playing offense here... O'Kelly said IBM's Web software could cause many corporate buyers who stopped considering Lotus Notes a decade ago to reconsider their reliance on Microsoft's rival software suite."
Connections combines five components: member profiles, activities, blogs, communities and "dogear" - IBM's word for how users identify and share Web bookmarks with colleagues. Connections uses the popular Web navigation technique of "tagging" to help users track popular discussion topics and figure out who may have expertise on any subject. The software provides a way for individuals to quickly set-up ad hoc groups to collaborate on projects, storing relevant documents, e-mails and Web sites together. Each user can publish blogs to share ideas with colleagues.
"What Web 2.0 has demonstrated is that self-defining communities often do a better job of locating relevant information," IBM software chief Steve Mills said. "This helps with the rapid identification of expertise and experts."
See more coverage:
Other announcements include Lotus Quicker - a new web 2.0 collaborative content platform, Lotus Sametime 7.5.1 featuring expanded unified communications, and Lotus Notes and Domino 8 beta program.
Visit Lotusphere Complex in Second Life, first time IBM has run a customer conference simultaneously in both the real and virtual worlds (http://slurl.com/secondlife/ibm 9/34/58/23/)
According to Michael Sampson's blog (http://www.michaelsampson.net/2007/07/mark-bennett-on.html ) a Lotus Notes 5 customer in New Zealand is planning a roll-out of Notes 8. "All of the Domino Servers run on Linux, and they are considering the roll-out of some Linux desktops. In terms of Notes 8, Mark says, "What exactly do our people need beyond Notes 8, the inbuilt productivity editors, and a browser?" In other words, Notes 8 paves the way for a move away from both a Windows desktop and Microsoft Office."
See also the IBM web page discussing the IBM open client solution on Linux: http://www.ibm.com/lotus/openclient
Great writeup on the latest Dell mini 10 netbook on Ubuntu:http://blogs.computerworld.com/15289/dell_introduces_best_ubuntu_netbook_ever
"Microsoft has restricted Windows 7 Starter to make sure it's no competition for the more full-featured versions of Windows 7. "
Here is an ASUS Eee PC on LInux: http://www.amazon.com/8-9-Inch-Netbook-Mobile-Processor-Battery/dp/B001AJNA02
Simmbook on Ubuntu: http://simmtronics.com/simmbook.php
And interesting predictions on Netbooks on Linux here: http://www.netbooknews.com/1586/netbook-market-trend-predictions-2010/
Interesting analysis by Applicable in UK, modelled for 500-4000 users:
Cost of adding advanced collaboration capabilities: compare between IBM and Microsoft:
- IBM Solutions are up to 37% cheaper based on Infrastructure costs and subsequent user support costs.
- When licensing costs are introduced, particularly those of Microsoft Office – this saving is more pronounced.http://www.applicable.com/news/Pages/TCOWhitePapersComparingIBMandMicrosoftDeploymentCosts.aspx
Today’s customers expect more. They expect you to know them as
individuals, to anticipate their needs and to surprise them with
interesting new products and services. Yet the traditional approaches
to innovation and customer intimacy are hopelessly archaic in today’s
Learn how social business and an end-to-end approach
to commerce can change the way you interact with your customers,
building their loyalty and your brand.
- Understand how to leverage both a Social
Business and Smarter Commerce to create exceptional experiences for your
clients and enable the employees who engage them.
- Hear how leading organizations are building loyalty in their brand is ways never seen before.
- Discover that the ways in which people
interact, relationships form, decisions are made, work is accomplished
and goods are purchased.
- Listen to clients detailing how a new breed of
customer is dictating a new set of terms in the dynamic between buyers
- Interact with a panel of peers, thought leaders and IBM subject matter experts.
See this article in Informationweek: http://www.informationweek.com/news/showArticle.jhtml?articleID=197700789
"Citing concerns over cost and compatibility, the top technology official at the federal Department of Transportation has placed a moratorium on all in-house computer upgrades to Microsoft's new Windows Vista operating system, as well as Internet Explorer 7 and Office 2007".
"The DOT's ban on Vista, Internet Explorer 7, and Office 2007 applies to 15,000 computer users at DOT proper who are currently running the Windows XP Professional operating system. The memo indicates that a similar ban is in effect at the Federal Aviation Administration, which has 45,000 desktop users."
Meanwhile, the State of California legislature is considering has drafted legislation that would mandate adoption of ODF (http://news.com.com/California+may+adopt+OpenDocument/2100-7344_3-6163186.html)
And the IT Director for Germany's Foreign Ministry reports in Heise magazine that per-user licensing costs for its employees, who all use Open Office, is only 1,190 Euro. Other German ministries, which use Microsoft Office, tend to spend more than double that amount, or even as much as 5000 Euro. http://www.heise.de/newsticker/meldung/85977/from/rss09
And South Africa government is moving to open source: http://www.tectonic.co.za/view.php?id=1377
Interested in IBM open client solution? Check this out: http://www.ibm.com/lotus/openclient
Michael Neubarth wrote on Linux vs Windows here: http://www.ciozone.com/index.php?option=com_myblog&show=Is-Linux-Better-Than-Windows-.html&Itemid=713
Open source development process:
Quoting Eric Raymond: "The pattern is simple and compelling. Where we have open-source
software, we have peer review and high reliability. Where we don't,
reliability suffers terribly."
"Microsoft Windows machines are subject to frequent lockups,
generally require rebooting more than once a week, and need periodic
re-installation from scratch to eliminate problems such as registry
creep and DLL conflicts."
Linux systems, on the other hand, "are so stable that many only go offline when brought down for hardware fixes and upgrades."
" Windows and Microsoft Update only do a handful of Microsoft
applications. With Linux, the OS updater application handles software
from other companies too. Huge plus for Linux. Huge."
Reliability: "The biggest and most unwelcome surprise in the survey was that Windows
Server 2003 downtime increased by 25% to nearly 9 hours of per server,
per year downtime compared to the results it achieved in Yankee Group's
2006 Global Server Reliability Survey." - Yankee group 2007-8 survey results.
Linux is superior to Windows in the areas of licensing, flexibility,
command-line control, peer support and community, centralized
application installation, security, cost of ownership, and
interoperability - Jack Wallen 2008 TechRepublic
Oh oh.. Must Read
"Under Microsoft's planned enterprise licensing rules, businesses that
buy PCs before April 23, 2010, with Windows 7 preinstalled can
downgrade them to Windows XP, then later upgrade them to Windows 7 when
they're ready to migrate their users. But PCs bought on or after April
23 can only be downgraded to Vista -- which is of no help for XP-based
organizations, Silver notes -- and could cause major headaches and add
more costs to the Windows 7 migration effort."http://www.infoworld.com/d/windows/microsofts-looming-windows-7-licensing-disaster-xp-users-639
"Both Forrester Research and Gartner advise clients to wait 12 to 18
months after Windows 7 ships before adopting the new OS, so they can
test compatibility of their hardware and software, as well as ensure
their vendors' Windows 7 support meets their needs. But Microsoft's
six-month downgrade restriction for XP means that the businesses that
chose not to install Vista have to rush the migration process. Or they
can spend extra money and enroll in Microsoft's Software Assurance
program, which then lets them install any OS version at the price of
the extra yearly fee (about $90) per PC."
IT needs to work through several other issues when figuring out its Windows 7 migration strategy, Silver points out.
- Microsoft has yet to make public the details of its
Technology Guarantee program or even say if there will be one that
covers business purchases. The Technology Guarantee program gives free
upgrades to Windows 7 on PCs purchased after a certain date. That's
crucial for businesses that plan to adopt Windows 7 soon, so they can
time their hardware purchases to avoid paying for a Windows 7 upgrade
shortly after buying a PC shipping with Vista.
- Even if
applications designed for XP or Vista run on Windows 7, that's no
guarantee that the software vendor will support them on Windows 7.
This Zdnet blog points out several alternatives. But the best one for many would be to just move out to Linux and Mac...http://blogs.zdnet.com/hardware/?p=4665&tag=nl.e550
Go liberate (http://www.ibm.com/software/info/liberate
), and then figure out alternative migration and virtualization strategies (http://www.ibm.com/lotus/openclient
Symphony 1.3 is readyhttp://finance.yahoo.com/news/IBM-Unleashes-New-Symphony-prnews-1726643700.html?x=0&.v=1
- This could translate
into millions of dollars in savings at many large companies that are
looking for financial relief in the current economy.
- Can import Microsoft Office 2007 files into Symphony
- Offers DataPilot Table improvements that make it
easy to drill down and analyze data
- Enhances mail merge and
envelope printing for organizations that need simple, efficient ways to
communicate with their customers
- Provides animation
to add sizzle to presentations and interoperate with Microsoft
users to drag-and-drop plug-ins, extending its use to other business
applications. For example, a new learning plug-in can be installed on
the right sidebar to help people learn new Symphony capabilities in
fixed costs in challenging times is important to Cluttons, a
partnership of chartered surveyors, founded in 1765. Through a network
of offices in the U.K., Europe, Middle East, South Africa and the
Caribbean, Cluttons offer a very wide range of professional property
management, agency and consultancy services across the commercial and
residential sectors, for both investors and occupiers. In recent years,
Cluttons delivered Microsoft Windows desktop, including Microsoft
Office, IBM Lotus Notes and business applications to its users via a
virtualized environment based on Citrix. Now it plans to switch from
Office to Symphony, used with Lotus Notes 8.5.
Cluttons IT Director, stated, "The opportunity to use fully supported
office productivity tools as part of the deployment of Lotus Notes 8.5
was too good an opportunity to be missed. We plan to use the cost
saving to further invest in Lotus productivity tool sets."
John Lewis Partnership
Symphony customer, The John Lewis Partnership (JLP), owns the leading
U.K. retail businesses Waitrose, John Lewis and Greenbee. All 69,000 of
its permanent staff are partners who own 27 John Lewis department
stores, 210 Waitrose supermarkets (www.waitrose.com), an online and catalogue business, johnlewis.com (www.johnlewis.com), a direct services company, Greenbee (www.greenbee.com), a production unit and a farm with nearly £6.9 billion in revenue in 2008.
was determined to control costs within a competitive retail environment
to deliver first-class service and products to John Lewis customers. It
plans to deploy Symphony to approximately 8,000 employees. Providing
Microsoft Office to all staff in John Lewis Department Stores was
evaluated, but determined to be cost-prohibitive."
There are several interesting ways by which you can integrate social tools into your business process, and yes transform them.
The social tools itself introduce "social processes" such as
- jam using ideation tools,
- prioritize and learn using serious games and knowledge exchanges,
- share through blogs, activities, and traditional communication/collaboration tools
- discover using personalized analytics driven context
- co-create using semantic wiki, online editors, ...
- amplify with voting/recommendations/scoring
and the like..
Then you have business processes that gets transformed:
- functional areas such as sales, marketing, support/customer care, finance, accounting, HR, supply chain, etc
- industry specific Line of Business areas such as healthcare coordination, or citizen campaigns, or mobile banking
What is it gonna take to provide your client/employees/partners to bring your brand to every experience, unlock creativity everywhere, eliminate guesswork and deploy however you want?
1. use social tools from where you spend most of your time online --- @ work or @ personal
- email clients like Notes, Exchange, etc.
- intranet/extranet/internet portals / web sites
- functional (CRM, ERP, SCM, HR, etc) or Line of Business Applications -- ie your systems of record
- mobile device
you integrate the social tools/capabilities into these environments
2. make the social platform your primary system of engagement/interaction:
- surface relevant activities/tasks within that social platform based on context/next action
- integrate the systems of record into this social platform
3. bring together the systems of engagement and record:
- data in motion: make activity stream the common backplane
- data at rest: apply traditional database joins
Are you attending Lotusphere 2008 in Orlando?
Visit Desktop of the future Club
Check out the sessions in Swan Peacock 2 room starting Monday afternoon (Jan 21st) thru Wed evening (Jan 23rd). The schedule is in a one pager in your attendee bag.
Learn all about the IBM Open Collaboration Client Solution, activities with Linux distros. such as Novell, Red Hat, and other business partners such as Mainsoft, Csscorp, Ericom, Win4lin, Diamondedge, Cashal, etc. Learn about migration strategies.
Value for Customers, Business Partners, ...
Check out this great application of technology to address real issues in developing countries - this one in Tanzania, Africa:http://finance.yahoo.com/news/Saving-Lives-with-SMS-for-prnews-1152825160.html?x=0&.v=1
The concept of using text messaging to improve stock management of
life-saving medicines was developed by pharmaceutical company Novartis
and a team of international students taking part in IBM's internship
program, Extreme Blue.
After visits to clinics, hospitals and dispensaries across Tanzania
IBM, Novartis and Vodafone initiated a five-month pilot of the SMS for
Life solution, covering 135 villages and over a million people in
different geographic locations across Tanzania