Check out this IDC report. IBM #1 in Business Process Outsourcing. Ranked #1 in all the 4 categories:
Respondent segments spanned: F&A, Customer Care, HR, and procurement
Who else made it into the report, behind IBM?
Accenture, HP-EDS, ADP, Unisys, Infosys, ...
Social Business transformation
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1. Activity Streams drives Systems Integration across People and Internet of things
2. Expertise on demand re-defines how work gets done
3. Every Employee becomes a brand advocate
4. Social serious gaming dominates user engagement
5. Your customer will manage your reputation
6. Workers determine performance and incentives