According to Gartner analyst Annette Jump, reported by Andrew Donoghue, CNET http://news.com.com/Office+upgrade+hard+to+justify%2C+warns+analyst/2100-1012_3-6086693.html?tag=nl
Only companies who have spent the money for upgrade are likely to adopt office 2007!
- IT managers find it extremely hard to justify this upgrade!
- Only 2% of companies who didnt have Microsoft Software Assurance (a key component of their enterprise agreement) had adopted for Office 2003!
- This will be more like forklift migration!
- Office 2007 will only catch 10% of Microsoft's installed base by the middle of 2008, as only a small percentage will have moved to Vista by that point.
The costs of supporting the suite through a help desk will actually increase in the short term as users become acquainted with new features.