Every CIO and CFO is looking at ways to reduce CAPEX and OPEX. Increasingly IT investments are requiring more rapid ROI, within the year...
There are quite a few factoids in the cyberspace. For example:
- Per NIST, in 2004, "40% of engineering time is spent locating and validatingengineering information. 30% of projectcosts are wasted due to poor communication between systems. Theindustry cost? US$15.8 billion annually.
2. Salary.com annual survey:
-"some of their actual work-related activities reduce their productivity, such as fixing someone else's work (54 percent), dealing with office politics (47 percent) and waiting for a co-worker to finish something that is needed (42 percent)."
3. Infocom study for Verizonbusiness:
37% of employee time is spent in meetings. In USA alone ~11Million meetings occur daily. 50% of that is a waste.
Here are some productivity/efficiency/behavior and technology (CAPEX) and associated OPEX elements to consider:
1. Figuring out whom to collaborate and with what
- Finding the "right" available expert/collaborator
- Role-Role and community/group interaction dynamics
- Finding the required content I need to use to collaborate
- security/trust/privacy, IP
- right version
- Access to the right applications
2. Where to collaborate
- Wiki, Blog, Forums, Community
- teamroom, Jam room
- team collaboration repository
- Portal, desktop, virtual desktop
- Line of Business Application
3. How to communicate between the collaborators
- switching between structured and ad-hoc processes
- lack of attention vs opportunity to multi-task
- sorry was on mute
- dead silence
- could you repeat that please
- meetings jail
4. Quality of Service
- flexibility and choice
- end-end management
5. How to deepen my relationships
- opportunities to connect
- work together on projects
- build trust
So how do we get this ROI to stick? within the year you make the investment?
There is the no brainer around Travel, long distance telephone cost reduction, productivity improvements and
then the opportunity to reduce software license costs, yes from Microsoft enterprise agreements -- Liberate; and then of course the Migrate (infrastructure simplification, office to symphony, windows to linux, collaboration stack, etc.) and virtualize steps I blogged before.