This week IBM is delivering enhanced capabilities to optimize IT service delivery through a new release of IBM Tivoli Service Automation Manager--providing even greater value to customers. TSAM enables a more modern and dynamic data center, allowing users to request, deploy, monitor and manage cloud computing services. Key differentiators include solution transparency, ease of use and cost savings.The new release allows IT service providers to onboard multiple customers, deploy IT services very quickly across multiple platforms and hypervisors, maximize resource utilization and drive cloud operations effectiveness and efficiency by adding storage support and expanding on network integration. http://www-01.ibm.com/software/tivoli/products/service-auto-mgr/
jbuckley 2700019NHW Tags:  tsam cloud_cost_management cognos billing tuam isdm reports chargeback tcr costs cloud 2 Comments 11,017 Views
Tivoli Usage and Accounting Manager (TUAM) development are pleased to announce the release of the IBM® Tivoli® Service Automation Manager (TSAM) - Extension for Usage and Accounting v1.0.
This TSAM extension delivers cloud cost management capability by enhancing the integration, reporting and services between TUAM and TSAM. The extension allows cloud users to view historical invoice reports that show the charges associated with each project.
The Usage and Accounting v1.0 extension provides the following features:
The following table shows the evolution in the TSAM/TUAM integration.
The diagram below show how the Usage and Accounting v1.0 extension facilitates the integration between TSAM and TUAM.
For more information about the Usage and Accounting v1.0 extension, log on to the Information Center.
A hotfix for Tivoli Service Automation Manager 7.2.2 that contains a fix to a small but important installation issue as well as some enhancements for migrating from the previous version is now available on the IBM Support Portal.
Would you like to expand your TUAM Cognos reporting experience?
The TUAM team are pleased to announce the delivery of 10 new Cognos reports, that enhance TUAM Cognos reporting in the following ways:
Graphical reports are now available providing an immediate view of usage and cost recovery.
The screenshot below shows the Top 10 Pie Chart. For more information about the graphical reports, log on to the IBM Integrated Service Management library.
Trending ReportsTrending reports allow users to get an insight into the trends in cost accrual and usage in order to monitor how the cost recovery process is progressing.
The screenshot below shows the Cost Trend Graph (Click to enlarge). For more information about the trending reports, log on to the IBM Integrated Service Management library.
Additional Crosstab reports are now available that allow you to monitor costs and usage. You can now better understand charges over time using the Monthly Crosstab report and gain a better understanding at a high level of the usage and costs being accrued using the Summary Crosstab reports.
Use these new reports to create your own reports. Use the Top 10 Pie Chart as a template for other graphical reports to show the highest and lowest consumers of resources and costs. Use the Trend Graph reports as templates for reports showing lower level details of the trend in costs and usage
Log on to the IBM Integrated Service Management library to download this latest report offering package (including the detailed report document) from the TUAM team.
Registration is now open for Pulse 2012 which will be held March 4-7, 2012 and will feature hundreds of industry-focused sessions that demonstrate how IBM provides Visbility, Control and Automation across the business infrastructure to help you react with agility in today’s competitive landscapes, reduce risk, and receive the most value from your technology investment.
One of the key topics is Cloud Computing as a profound evolution of IT with revolutionary implications for business and society, creating new possibilities and enabling more efficient, flexible and collaborative computing models and Tivoli Service Automation Manager is one of the featured solutions and services.
Fixpack 5 for Tivoli Service Automation Manager 7.2.0 was just made available for download from Fix Central. It is recommended that customers upgrade to this latest quality fixpack.
In case you have not come across this interesting application of Cloud Computing: the economy in Bari and its territory (the southern Italian region of Puglia) is based on small and medium-size businesses, primarily in agriculture and food products. To help sustain development, the University of Bari built a system that enables fishermen, wine growers and others to contract for services through a portal decreasing time-to-market, reducing transportation costs and the amount of products wasted.
You will find a video with more details about this solution in this article from eweek.
IBM Tivoli Monitoring for Virtual Servers has reached the Beta stage for the next major release and we are seeking interested Beta participants.
Among the features currently under development, to be highlighted in the beta program, are proposed new dashboards highlighting advancements in analytics as well as policy-driven capacity planning.
ITM for Virtual Servers Beta drop 3 that includes capacity planner was successfully released to WW customers.
This beta drop includes simple 5 step process on PlanningCenter for capacity planning, resource demand generation based on time shift & percentile utilization, topology reports.
The previous beta drop was evaluated by key business partner Orb Data. The product received positive feedback. "We recently participated in the Beta program for Tivoli's upcoming ITM for Virtual Servers release. We liked what we saw with their new dashboard capabilities and particularly the new capacity analytics features. During the Beta program we analyzed the reports that came from the VMware agent, and realized that we had a memory bottleneck. As a consequence we have now upgraded and fixed the issue.", Orb Data.
The Value for You: This program is a great channel for you to connect with development and to affect the future releases of the product.
This Beta program is open to any IBMers, and existing IBM Tivoli Monitoring customers, or Business Partners.
If you are interested please fill out and submit the online beta program nomination form:
cynthyap 110000GC4C Tags:  cloud monitoring service cloud_computing management virtualization 4,545 Views
Join us for the Managing the Cloud Webcast series to learn more about best practices, technical approaches and capabilities to help solve your business and technical challenges in the cloud. Sign up for these free 1 hour webcasts today.
Best practices for cloud service management - Nov 8, 12-1EST
Organizations today are looking to cloud computing to deliver cost savings and faster service delivery. However, most organizations are still struggling to have the basic IT infrastructure that is necessary to take the leap to a robust cloud. This session will explain how service management can help provide the essentials to maintain service levels in the cloud and best practices based on IBM's work with customers. This information will provide the foundation for building and managing a cloud to meet your business objectives and transform IT.https://www14.software.ibm.com/webapp/iwm/web/signup.do?source=swg-tivoli-nov8managingcloud Performance management in the cloud - Nov 15, 12-1EST Cloud services can leverage everything from databases to mainframe transactions to SOA services, so the ability to see how all these different touch points are performing is critical. See how integrated service management can provide the capabilities you need to monitor and manage today's cloud based services and help you meet your service level goals.https://www14.software.ibm.com/webapp/iwm/web/signup.do?source=swg-tivoli-nov15managingcloud
Performance management in the cloud - Nov 15, 12-1EST
Cloud services can leverage everything from databases to mainframe transactions to SOA services, so the ability to see how all these different touch points are performing is critical. See how integrated service management can provide the capabilities you need to monitor and manage today's cloud based services and help you meet your service level goals.https://www14.software.ibm.com/webapp/iwm/web/signup.do?source=swg-tivoli-nov15managingcloud
Microsoft SCVMM and HyperV virtualization functions are now available through Tivoli Provisioning Manager's(18.104.22.168) Image library features. Image library maps image repositories from across virtualization technologies and provides the capability to capture , manage and deploy images of virtual machines.
TPM controls the Hyper-V host platform servers and virtual machines through Powershell APIs exposed by Microsoft System Center Virtual Machine Manager (SCVMM).
Image library terminology
Image Repository – Can be master-enabled (supports master images) , saved-enabled (supports saved/cloned images) , instance-enabled(instance VMs can be deployed on them). (In case of Vmware , the single entity “datastore” represents all of them)
Master images – In case of Vmware and HyperV , native Vmware/SCVMM templates are discovered as master images that can be deployed to create new instances.
Saved/Cloned images – A complete backup image taken of a VM that can be used to restore and replace (if existing) the VM. In case of Vmware , it is created by cloning and creating backup on the host (just like cloning any other VM)
Instance images – Instance VMs lying on the host with a reference to their source master/saved images (if any)
SCVMM - System Center Virtual Machine Manager
HyperV library server - The Virtual Machine Manager (VMM) library is a catalog of resources you can use to create and configure virtual machines in VMM. The library contains files stored on library shares, and it contains operating system, hardware, and template configurations stored in the VMM database. Virtual machines that are not in use can be stored in the library.
HyperV hosts , host groups , clusters
SCVMM templates (just like Vmware templates – hardware and software templates)
Integration services (just like Vmware tools)
Checkpoints (just like Vmware snapshots)
Host disks (No concept of separate entities like datastores , physical disks/SAN mounted as Windows drives
Discovery of two kinds of image repositories and their mapping with HyperV:
with a SCVMM will be discovered as image repositories during SCVMM
discovery.These repositories will be master-enabled
(since SCVMM templates lie on library servers itself) and will also
(saved images feature is designed to create the images by cloning on
the library server in a “stored” state , instead of occupying
HyperV expects you to pass the complete Virtual Machine placement location during creation. This location represents where the vhd and other config files lie. Each host has a configurable list of “placement locations” that a user could choose from. Every VM placement location for a particular host would be represented as a unique “instance-enabled repository” with a mount point value as the location.This would result in “n” number of instance repositories to choose from during deployment (for a particular host) , where “n” is the number of VM placement locations configured for that host.A user can also create his own custom instance repository with a mount point value of his choice of VM location.
Master images (SCVMM templates) and instance images (Virtual machines)
Template discovery will create/reconcile master images alongiwth hardware configuration parameters (based on uniqueness).Master images will lie on an image repository (based on the library server it lies on) .Master images can be deployed on any instance repository , which will trigger SCVMM template deployment workflow and create an instance image on success. Master images can be deleted resulting in deletion of SCVMM template
Save and Restore images
Save Image operation allows you to clone a source VM on a host to a library server (saved-enabled image repository).The VM in the library server lies in “stored” state and does not take up host resources.
Restore operation clones a VM from the library server to a host .A saved image can be restored on to any host platform either by replacing the existing VM (if the source VM DCM association exists) or by creating a new VM. If restore takes place by replacement , the new VM is mapped to the same DCM object id of the old VM.Restored image is powered on we wait for integration services to startup (to discover IP and networking info).Restore operation requires you to select a instance repository for the chosen host.
Synchronize image repositories
“Template only” discovery is an important requirement and is very less time consuming. A master-enabled repository (library server) can now be synchronized which reconciles all the SCVMM templates existing in that library server with master images.
Instance images are linked to the source master/saved image. When an instance-enabled repository is synchronized , all Vms lying on that particular instance repository mount point are reconciled (with or without a source image).If a corresponding server object does not exist , a new DCM entry is created and a VM only discovery is run for that VM.
These image library functions can also be harnessed by Tivoli Service Automation Manager to support various use-cases for the cloud.
After releasing Tivoli Service Automation Manager 7.2.2 in July with a great deal of new capabilities to cover customer use cases, now IBM Service Delivery Manager 7.2.2 is available.
In addition to leveraging Tivoli Service Automation Manager V7.2.2, it
IBM® Tivoli® Service Automation Manager (TSAM) has delivered a new extension to configure extra disks in addition to the boot disk when requesting virtual machines within a Project with VMWare servers. Downloading the installation package from the Integrated Service Management Library and installing it on top of TSAM 7.2.2 platform enables the cloud administrator to prepare and manage a multi-tenant, customer-segregated environment for hosting the additional disks. In particular, the cloud administrator can select the VMWare data stores that he wants to use for additional disks grouping them in TSAM storage pools that can be then associated with one or more customers (*), meaning that only those customers can carve storage from the data stores. She can also limit the amount of storage that each customer can use on a TSAM storage pool. Finally, the cloud administrator can flag this type of TSAM storage pool to be thin provisioned.
Once the cloud administrator has prepared the environment, then the users of the cloud can request virtual machines equipped with extra disks – in addition to the boot disk, taken from one of the TSAM storage pools they are authorized to. The extension automatically formats and attaches the disks to the virtual machines, so when the users log in they can start working.
The life-cycle of the extra disks is tied to the life-cycle of the virtual machine to avoid any inconsistency of data, which means that they are saved, restored, and deleted together with the boot disk.
The Extension for Additional Disk has some gaps that should be filled in one of next releases: the users cannot expand extra disks and cannot modify the configuration of a virtual machine to attach or detach extra disks.
(*) This article focuses on a public cloud solution, where the service provider sells services to his customers. The cloud administrator is the administrator of the entire cloud platform.
How extensions expand the reach of your Tivoli Service Automation Manager and IBM Service Delivery Manager solution
With our 7.2.2 release we enhanced our extensibility model. What does this mean for you?
IBM Service Agility Accelerator for Cloud V1.1.0 delivers an entry-level cloud solution to fulfill demand for rapid deployment of virtual machines (VM) and associated server images in high-volume or low-volume environments. It enables VM deployment and low-touch characteristics for businesses to provide cloud services within dynamically changing environments.
IBM Service Agility Accelerator for Cloud V1.1.0 capabilities for high-scale, low-touch VM deployment allows enterprises and cloud service providers to give their users fast and flexible access to VMs and storage on demand over the network. It is highly resilient both to failures of the service and to failures of the components underpinning the cloud infrastructure. Conflicts are reduced because load and demand balancing are carried out based on the real system state.
Differentiating characteristics of IBM Service Agility Accelerator for Cloud:
IBM Service Agility Accelerator for Cloud Continuous Customer Interaction - Looking for Participants!
The IBM Service Agility Accelerator for Cloud 1.1.0 customer interaction program has just concluded. The program ran throughout the development phase of the product.Participants interacted with the development team via demo sessions and design reviews, and provided valuable feedback on the product's capability. Some participants engaged
further in the beta program to try out the product in house and share their feedback and experience with the development team during this hands on experience.
IBM will continue this flexible customer interaction program for the upcoming IBM Service Agility Accelerator for Cloud release.
The program is open to customers and business partners.
To join the program please contact firstname.lastname@example.org