The evolution towards Software as a Service (SaaS) along with transformations in customer service and datacenter automation are transforming IT Service Management. Join us to learn how to increase the visibility into all types of assets and services across your organization. By the end of this hour, you will see how SaaS delivers a unified service management solution to simplify business processes, maximize asset efficiency, and improve the end user experience.
Rob Goodling, Market Manager, Software as a Service Business Programs Manager, C&SI
Rob is the Market Manager for IBM Cloud and Smarter Infrastructure Software-as-a-Service solutions and the IBM SmartCloud Control Desk ITSM Solution. He has served in numerous strategy and product management roles at IBM, Candle Corporation, and Compaq Computer Corporation. Rob has extensive experience in developing new market areas for IT service management and cloud computing. He holds a Master of Business Administration from the University of Texas at Austin - The Red McCombs School of Business.