Welcome to the Real Estate and Facilities Management blog, where you can read perspectives from IBM TRIRIGA experts. This Blog provides insights into the Real Estate and Facilities Management solution, as well as technical details about specific IBM TRIRI
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Best Practice for creating SRs and PMRs – Understanding the IBM TRIRIGA Support Process
IBM TRIRIGA Support works on addressing problems through a problem ticketing system where each issue is logged as an IBM Service Request (SR) or Problem Management Report (PMR). IBM TRIRIGA Support manages problems reported via this process. IBM TRIRIGA Support provides a support landing page titled, “IBM TRIRIGA Information and Support Resources” which has a lot of very helpful information. It is available here:... [More]
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TRIRIGA Lease Accounting discrepancies with Initial Direct Costs?
Hello, My name is Edgar Mengelberg and I have been working with the Maximo and TPAE product suite in various Support roles for over 15 years and recently started to further work with the full TRIRIGA product suite. A typical scenario would show that a client has a $75,000 indirect cost at the very beginning of a contract. Often the question arises if it would be feasible to have a “0” period in order to tie the Final Rent... [More]
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Editable Query in TRIRIGA 3.5.2.2 makes URL's too large and not applying filters.
Hello, My name is Edgar Mengelberg and I have been working with the Maximo and TPAE product suite in various Support roles for over 15 years and recently started to further work with the full TRIRIGA product suite. We currently identified a known issue I wanted to share with you for wider awareness on the TRIRIGA 3.5.2.2 platform With the introduction of versions 3.5.2.2 we made some changes that resulted in a long URL being... [More]
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Changes made in TRIRIGA as a result of Security Vulnerabilities
Please go to the following link https://www.ibm.com/developerworks/community/blogs/iotsupport/entry/Sescurity_Vulnerabilities_and_how_they_sometimes_impact_TRIRIGA_functionality_outside_of_security?lang=en to check out my latest blog where talk about how change made in TRIRIGA as a result of security vulnerabilities.
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New Security Access tab in TRIRIGA 3.5.2 |
IBM TRIRIGA UK User Group Community and Upcoming Spring 2017 Meeting!
The next TRIRIGA UK & Ireland User Group meeting is coming up! Tuesday 9th May 2017 ...put the date in your diaries with the following agenda and registration links as follows: You can now view the agenda here: https://www.imwuc.org/p/ca/vi/sid=556 And registration is open: http://bit.ly/2oUkjTI Once again it will be at IBM Southbank (although the User Group Committee is hoping to spread their wings for the autumn... [More]
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How to create a TRIRIGA Classification?
Hello!, My name is Edgar Mengelberg and I have been working with the Maximo and TPAE product suite in various Support roles for over 16 years. Recently I made the jump over to the WW TRIRIGA L2 support team and currently going through a steep learning curve, that's for sure! As TRIRIGA is also new territory for a lot of you out there and I have already received various queries around Classifications , let's have a brief look how... [More]
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IBM Tririga – Updating JAVA version in WebSphere Liberty Profile
If you have installed IBM Tririga with WebSphere Liberty Profile, you may find a need in the future to update the JAVA version you are running in WebSphere Liberty Profile. If you need guidance on how to do so, please refer to the following documentation: http://www.ibm.com/support/knowledgecenter/SS7K4U_8.5.5/com.ibm.websphere.wlp.zseries.doc/ae/twlp_admin_customvars.html If you need additional assistance please contact support.
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Why should I upgrade my TRIRIGA environment?
Are you on an older version of TRIRIGA and wondered if you should upgrade your TRIRIGA environment even though it might be working just fine for you? Please check out my latest blog where I talk about why you should upgrade and the benefits of upgrading found here https://www.ibm.com/developerworks/community/blogs/iotsupport/entry/Why_should_I_upgrade_my_TRIRIGA_environment?lang=en
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Troubleshooting Tririga record updates not updating in Maximo via the IBM Maximo Tririga Integrator
In order for the Maximo Tririga Integrator to work properly and have updates done in Tririga be updated in Maximo a Maximo System Property must be set. This property name is, "mxe.int.keyresponse". More information on this Maximo system property can be found here: http://www.ibm.com/support/knowledgecenter/SSZRHJ/com.ibm.mif.doc/reference/r_mif_sys_props.html To set the system property, you can follow the steps below: 1.... [More]
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SUPPORT NOTIFICATION FOR NON-BROWSER TRIRIGA CLIENTS SUCH AS CAD INTEGRATOR, BIM, AND MICROSOFT OUTLOOK ADD-IN
IBM TRIRIGA does not support SAML (Security Assertion Markup Language) or credential-less login mechanisms such as SmartCard or CAC (Common Access Card) as a method of authentication for its non-browser clients such as CAD Integrator, BIM, and the Microsoft Outlook add-in. SSO solutions need to provide a mechanism for basic authentication as per the documentation in the "Requirements for single sign-on requests in the TRIRIGA... [More]
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NEW & IMPROVED! - TRIRIGA Platform 3.5.1 Object Labels & Revisions
With the changes delivered in IBM Tririga Platform 3.5.1 there is now a better way to track changes to objects in Tririga and a new naming convention that has been introduced for Object Labels and Revisions. Here is a great link providing information on this change for Tririga Platform and additional links to related resources: Object Labels and Revisions :... [More]
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IBM TRIRIGA - Secure Sockets Layer (SSL) between the Tririga Application & Database is not supported
We were recently asked for guidance on setting up SSL (Secure Sockets Layer) between the Tririga Application and the Tririga Database. Although this may be technically possible, setting up SSL between the Tririga Application and the Tririga Database is not recommended and it is not supported by IBM TRIRIGA Support. If you have a need for enhanced security for your IBM Tririga solution, please contact IBM TRIRIGA Support for... [More]
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Restart IBM TRIRIGA on WebSphere Liberty Profile on Microsoft Windows OS
We have had a few customers contact us because they could not start or stop Tririga on WAS Liberty Profile. We found that the way to resolve the issue was to implicitly run the batch file as Administrator on Windows OS. If you have a need to restart Tririga on WAS Liberty Profile in Windows you must first find your tririga_root install path. If you used the default for the installer, this should be C:\IBM\Tririga. If you... [More]
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Bridging the gap between clients and IBM TRIRIGA Support |
