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JazzSM Reporting services - Unable to start DASH after uninstalling TCR ".../setTCRenv.sh: No such file or directory"

Technical Blog Post


Abstract

After uninstalling the JazzSM Reporting service (TCR), DASH fails to start with the following message:
"Starting WebSphere Application Server - server1 ...
/opt/IBMapps/JazzSM/profile/bin/setupCmdLine.sh: line 98: /opt/IBMapps/JazzSM/reporting/bin/setTCRenv.sh: No such file or directory
exit code: 1"

Body

1. Create a backup of the following file:

/opt/IBM/JazzSM/profile/bin/setupCmdLine.sh

2. Edit the file to remove the line that references the "setTCRenv.sh" file.

3. Save setupCmdLine.sh

Retry starting the DASH server process.

[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSEKCU","label":"Jazz for Service Management"},"Component":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]

UID

ibm11276852