Guest post from Kosta Hatzis, Business Unit Executive, IBM Business Analytics Accelerated Value Program
Organizations can now spend more time on new strategic initiatives by employing the IBM Business Analytics Express Program, an Accelerated Value Program (AVP) offering that lets customer choose the specific business areas that may need enhanced support services. AVP Express allows customers to off-load the support maintenance work that can be a burden on smaller organizations, and re-task those resources to more strategic initiatives for the organization.
AVP Express for Business Analytics is a comprehensive level of support focused on rapid, high-quality issue resolution for critical IBM Business Analytics implementations. The program offers broad access to enhanced support services such as priority call routing to a senior, specialized technical team; regular problem management and software defect reports; and, weekly authorized program analysis reports, all of which results in accelerated time to resolution to any business analytics applications issues.