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1 smithha commented Permalink

Some very good points!
I would tend to broaden the view of the Forces to Information Governance as a whole rather than the more specific governance discipline of Information Quality, but most of those you note do fall within the latter.

When thinking about High Quality information vs. Low Quality information, I think there's an interesting question to consider: why would an organization accept or include Low Quality information?
Potentially there are a number of reasons an organization would do so: conflicting business imperatives at a broad level; cost to acquire or modify information; expediency (i.e. time to acquire or modify information or the processes producing it); lack of ownership; limited insight or understanding of the problems. These can all be seen as Forces that impact or limit the ability to become an Information Centric organization.
I like the categorization of Biased Information, Massaged Information, and Outdated Information.
I've been seeing examples of the first, Biased Information, as I've been looking at Big Data, particularly social media feeds. As organizations look to tap into this data, it becomes more and more critical to ask about what biases may be built into the creation of each data set. And has the volume of such data sets grow, how can you be sure that the ones you've chosen to use in subsequent analysis don't have inherent bias?
Most information in an organization is Massaged in some form. This is the very nature of both Information Processes and Information Re-engineering. As you note, Information Probes tying into an auditing or reporting process may be one approach. But as information is put through complex event processing or large analytical models, it's extremely difficult to understand how the data may have been manipulated. There are likely to be a number of patterns that need to emerge to address this.
Another aspect of the Outdated information is the aspect of Retention -- at what point should such data be archived or simply deleted? And are there any regulations or business policies associated with doing that?
Overall, I think these suggest some important Governance patterns that are needed to support the Information Centric Organization.

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