As you may have noticed, IBM Z is moving to the new IBM Support site to replace the IBM Service Request Tool. Now, all IBM Z product PMRs have migrated and can be accessed from the Cases menu. This new IBM Support site will allow for:
- Improved product selection
- Simplified search
- Greater visibility into the status of your cases
To learn more, please visit: https://www.ibm.com/mysupport/s/ . We strongly recommend that you review the replay of the June 26th online demo and Q/A webinar, covering the new Support site: http://ibm.biz/Ztraining.
What has happened:
Existing SR IDs were automatically moved to the new IBM Support site Existing SRs/PMRs have been converted to Cases
What to do:
- Familiarize yourself with the above URL https://www.ibm.com/mysupport/s/ and review the videos below
- Review any Automation or Process you have for sending in Documentation to IBM (PMR Numbers change to CASE numbers in the format TS123456789 )
The process to initiate cases via voice will remain the same. The ability to initiate cases via IBMLink will remain the same.