Business Service Management

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The Journey towards a Business Service Management Solution

dmcclure Visits (3994)

Over the past few months I've been pulling together much of my 15+ years of experience within the Business Service Management (BSM) area in the form a broad based BSM Methodology . My objective is simple - equip practitioners (sales, technical sales, consultants, tool administrators, operations, development, support staff) around the world with tools, techniques and skills required to enable them to be successful with their BSM journey. My aim is to provide a solid foundation of content that can become an initial starting point for growth,... [More]

Tags: bsm-methodology bsm-implementation value value-proposition bsm-maturity business-service-manageme... bsm

Updates to Prerequisite requirements TBSM wiki page

rtalian Visits (4441)

For the latest updates on operating system requirements, see Overview and Planning in the TBSM Developer Works Wiki at: TBSM developerWorks wiki Updates on Feb 29, 2012 Add note that on Red Hat Enterprise Linux 5 You must disable SELinux or the TBSM 6.1 installation will fail Added link to the WebSphere® Application Server topic that describes how to prepare Linux systems for installation. TBSM is built on the WebSphere® Application Server.

Tags: 5 operating linux rhel hat systems red tbsm prerequisites

Cloud Standards Customer Council (CSCC) – Security Working Group launched

DRussell4881 Visits (2247)

http://www.cloud-council.org/press-release/02-07-12.htm . The CSCC (http://www.cloud-council.org/) has launched a working group focused on Security in the Cloud. With security identified as one of the top areas of concern from cloud adopters, the working group will develop use cases keying on the security issues. The scope of the working group covers, but is not limited to private, public and hybrid clouds. Some of the initial areas to be addressed are identity and access management (IAM), security policy, audit and compliance, trust, data... [More]

TADDM 7.2 and 7.2.1 sensors: updates to supported target systems

pioneer_ten Visits (3243)

For TADDM 7.2 and 7.2.1, the Sensors and supported target systems documents have been updated. Click here to access the updates.

Tags: sensors-and-supported-tar... sensors taddm72 taddm discovery taddm721

JGriffith Visits (7007)

In this short video, you will see how quickly we get value from Tivoli's Application Performance Management portfolio managing an SAP environment. We will focus on understanding our end user's response times. We will diagnose and repair a problem that affects the performance of the SAP application. We will look at end user response times, then availability and performance metrics for the client, transaction, server, and application to determine root cause of a perceived end user response issue. <<... [More]

Tags: sap application time metrics composite response itcam apm management

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The Journey towards a Business Service Management Solution

Updates to Prerequisite requirements TBSM wiki page

Cloud Standards Customer Council (CSCC) – Security Working Group launched

TADDM 7.2 and 7.2.1 sensors: updates to supported target systems

Using Tivoli Response Time Monitoring for Managing SAP©