The Journey towards a Business Service Management Solution
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Over the past few months I've been pulling together much of my 15+ years of experience within the Business Service Management (BSM) area in the form a broad based BSM Methodology. My objective is simple - equip practitioners (sales, technical sales, consultants, tool administrators, operations, development, support staff) around the world with tools, techniques and skills required to enable them to be successful with their BSM journey. My aim is to provide a solid foundation of content that can become an initial starting point for growth, adaptation and enhancement by geography, industry and company. My hope is that through collaboration others will participate, share their opinions, develop portions of the methodology and share their successes (or chal
I'm going to try to cross post much of this work both on my personal blog as well as this new developerWorks wiki platform. I feel I have much broader reach from my personal blog and expect more collaboration opportunity can be initiated there. I think my approach will be that key sections will become posts and/or pages on that blog so additional content and comments can be captured. The wiki platform allows anyone to contribute as well - regardless of being an IBM customer or not.
The wiki is focused on the sum of all the parts leading towards a business and technology centric Business Service Management solution and associated scenarios and use cases which provides measurable value. This wiki isn't a deep dive into any one product, application or technology area specifically as each of those generally has vendor community resources already. This wiki will strive to be about how those products, applications and enabling technologies come together within a very specific business aligned, value oriented BSM Solution context.
This image depicts the direction I envision taking this as my time and the community's participation permits. Over time the wiki will be enriched with content for these key boxes and others where needed or contributed by the community. I encourage you to play an active role in the development and maintenance of this wiki as ultimately it will become your resource to adopt and improve over time.
The initial wiki area under development is the BSM Maturity Model and the BSM Solution Workshop. While the BSM Maturity Model isn't depicted explicitly in the picture below, it's an inherent component in many of these main boxes. You must understand where you are so you can plan on where you're going along your BSM journey.
As usual, I make myself very available and accessible to those who are committed to BSM's success in any environment, industry or geography. Email is best to begin an initial dialogue.
IBM Tivoli Business Service Management
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