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In IBM® Tivoli®Netcool®/OMNIbus, when an event expires that event is acknowledged in IBM Tivoli® Monitoring (ITM), but if the problem still exists, ITM re-opens the situation and an update event will be sent from ITM to Netcool/OMNIbus. This update event does not contain all the necessary attributes, causing partial event data to be displayed in Netcool/OMNIbus. This utility helps resolve this situation. Link to the full solution Here .