Welcome to the Business Service Management Blog, where you can read the perspectives from BSM experts. This Blog provides insights into the BSM solution, as well as technical details about specific IBM products.
Check out the results of our 3Q 2011 Business Service Management Solution Stack integration and upgrade tests. As part of IBM's commitment to quality and continuous improvement, the Tivoli Project Bedrock testing team was established. The team consists of cross-product test representatives from IBM Software Group,Tivoli software, and IBM Systems and Technology Group hardware divisions. Project Bedrock enhances the way IBM tests by doing scenario-based testing on a solution stack comprised of multiple Tivoli products, middleware, operating... [More]
Check out the results of our Business Service Management Solution Stack integration and upgrade tests. As part of IBM's commitment to quality and continuous improvement, the Tivoli Project Bedrock testing team was established. The team consists of cross-product test representatives from IBM Software Group,Tivoli software, and IBM Systems and Technology Group hardware divisions. Project Bedrock enhances the way IBM tests by doing scenario-based testing on a solution stack comprised of multiple Tivoli products, middleware, operating systems, and... [More]
Check out the results of our 1Q 2012 Business Service Management Solution Stack integration and upgrade tests. As
part of IBM's commitment to quality and continuous improvement, the
Tivoli Project Bedrock testing team was established. The team consists
of cross-product test representatives from IBM Software Group,Tivoli
software, and IBM Systems and Technology Group hardware divisions.
Project Bedrock enhances the way IBM tests by doing scenario-based
testing on a solution stack comprised of multiple Tivoli products,
The purpose of this paper is to describe the postinstallation configuration of IBM® Tivoli® Monitoring®
and IBM Tivoli Application Dependency Discovery Manager (TADDM) to
implement the proactive discovery of the VMware environment.
To read this white paper, click here
This paper details the post installation configuration of IBM® Tivoli®
Application Dependency Discovery Manager (TADDM), IBM Tivoli Business
Service Manager, IBM Tivoli Montoring,
and IBM Tivoli Change and Configuration Management Database (CCMDB) to
implement single sign-on (SSO) using Lightweight Third-Party
Authentication (LTPA) between these four
To read this white paper, click here
The message from IBM Tivoli customers and business partners is clear. Both groups want more information on how to integrate Tivoli products – and the quicker and easier they can do it, the better. Phil Riedel, a solutions architect in the Tivoli Integration Center of Competency organization is helping meet that demand. He recently produced a video tutorial on how to integrate IBM Tivoli Application Dependency Discovery Manager (TADDM) with IBM Tivoli Business Service Manager (TBSM). In the video, Riedel walks through a scenario that... [More]
Trying dozens of pairs of sunglasses to find out that my needs were not addressed is rather frustrating. The reward for all the pain and hardship is a pair that fits perfectly. What if I could tell the designers what I'm looking for and how close they are in making my dream come true? Well, that would make things easier. And that is where transparent development plays the leading role when it comes to IBM software.
From the customer perspective, the most challenging part is being engaged in the product long before it is released. You... [More]
The IBM Solution for Business Service Management version 1.1.1 is now available for download from the ISM Library:
I BM Solution for Business Service Management is a proven approach to successful business service management (BSM) projects through a well-defined process methodology, set of integrated capabilities, out-of-the-box content, best practices, dashboards, models, and reference architecture with the goal of... [More]
We are proud to announce that the new TADDM 7.2.2. has been released!
With the long list of new features (which can be found below) and a total of 84 customer RFEs implemented we believe that this new release will provide outstanding business value to both existing and new TADDM customers.
We would like to give our appreciation to everyone who participated in the Transparent Development program and provided us with their insights and comments. Based on this feedback we are confident that this release will meet your expectations. We hope... [More]
Cross Product Integration documentation has been created to assist those carrying out solution deployment and solution integration. The Cross Product Integration documentation uses a scenario based approach to explain possible solution integrations.
Cross Product Integration has a dedication Service Management Connect wiki that can be found here:
The customer had an existing 7.2 environment split into two
separate TADDM Domains. They were also not synching to an eCMDB
TADDM server. In order to consolidate these two domains into the
desired single deployment solution, we would have needed to
install an eCMDB in order to consolidate all of the data in one
place. But, because the customer was also going to migrate
to new hardware and were also not concerned with their existing
data (beyond scopes/access lists and profiles), we elected to
deploy TADDM 7.2.1... [More]
Let's meet up at Pulse next week and talk about Business Service Management (BSM)
Solutions. Hear about my thoughts on what they are, what they aren't
and how we're shaping the future of BSM.
I'd love to share with you about BSM Use Cases and Scenarios, On Demand Scenarios, the five dimensions of BSM Modeling, the BSM Solution Methodology and hear if you're ready to take the next steps in your BSM Journey.
You can find me at the main BSM Demo Peds all week! Doug McClure firstname.lastname@example.org twitter: @dmcclure Gmail/Gtalk:... [More]
Want to connect with Integrated Service Management (ISM) experts? Need to learn new best practices? Have a desire to share your expertise with the user community and be recognized as an ISM expert? Now you can in Service Management Connect , a new network of technical communities on IBM developerWorks supporting ISM solutions. We are proud to announce the launch of Service Management Connect, with Business Service Management being the first community to launch. More ISM communities are planned for launch in 2011. Within each Service... [More]
software is focused on delivering quality product documentation to its
customers. From Installation Guides to User Guides, IBM Redbooks®
publications to white papers, IBM is committed to providing Tivoli
software users with the information they need to install, configure, and
operate their products.
while Tivoli remains committed to delivering the traditional
documentation its customers expect to find bundled with the product, it
also is investing in new methods to document key features and tasks. The
Welcome to the Business Service Management blog. This blog is one of several within the Service Management Connect community, and its purpose is to provide readers with ideas and perspectives about the Business Service Management (BSM) solution directly from the technical experts. Follow this blog, and you can get tips, tricks, and perspectives on several BSM topics, including: Installation Integration Performance Customization Upcoming events or education More... If you have specific topics for which you would like to see blog entries,... [More]
The following example shows how to use JQUERY to set the background row color in an orgNodes tag.
Row color is set depending on field values.
1. myAlerts is an array of impact objects gathered by a GetByFilter call in an impact policy
2. The orgNodes tag in the operator view HTML files is used to display these alerts
3. By adding the following JQUERY code to the head... [More]
So what do you get, when you bring together Netcool/OMNIbus, Netcool/Impact and IBM SmartCloud Analytics - Log Analysis (SCA-LA)? You get insight and a step closer towards extending Netcool/OMNIbus to an event analytics solution! You get insight into increasing the efficiency of the IT admin and enabling agility in the line of business.
Netcool/OMNIbus delivers real-time, centralized monitoring and alert management for complex networks and IT domains. It consolidates complex IT and network operation management tasks as the... [More]
There is an encoding enhancement in Impact 5.1.1. Impact uses UTF8 as a default encoding to handle policies. So Impact 5.1.1 and newer release could read, write and display special character correctly, such as accent, either in file system or GUI pages without setting a specific locale/encoding.
However, customer need set correct locale to display them normally in Impact 5.1.0 and older release if policy having special characters, otherwise garbled characters will display. Customer set correct locale... [More]
In the next post of this blog series I will share some of
the BSM Solution best practices I've used over the past six years with our
global BSM clients for building intuitive and appealing "BSM
Dashboards". For many of your
target end users, the viability of the BSM Solution you're offering them often
comes down to what they see on the glass and not what's happening behind the
scenes. You've got to be very aware of this and be prepared to go to extreme
efforts building a presentation layer that resembles "a picture... [More]
A solution implementation guide for the Business Service Management Solution Stack has been published! This document will improve your time to value by providing the technical details of a Business Service Management Solution stack deployed for IBM Software Technology Group and Tivoli integration test in the Bedrock project environment. The details described in this document describe the initial installation of the solution stack that was published in the Business Service Management Upgrade Report in the second and third quarter of 2011... [More]
A solution summary presentation for the Business Service Management Solution Stack has been published! This presentation will improve your time to value by providing the technical details of a Business Service Management Solution stack deployed for IBM Software Technology Group and Tivoli integration test in the Bedrock project environment. The details described in this presentation describe the initial installation of the solution stack that was published in the Business Service Management Upgrade Report in the second and third quarter of... [More]
Check out this paper from Tian Ming Pan on our integration center of competency team! This
paper includes four examples of how to create composite objects with TBSM during the loading of DLA books. These examples cover composite objects at the application level and sub-object level. Click to open the paper
A step-by-step solution guide to performing a UI (hover) preview within the Jazz for Service Management (JazzSM) Dashboard component by using Netcool/Impact. Netcool/Impact 6.1.1 and higher provide out of the box solution capabilities with the JazzSM Registry Services by acting as an OSLC (Open Services for Lifecycle Collaboration) facade. Using Netcool/Impact, you can create a custom OSLC service provider and register resources into the registry services, and provide a Netcool/Impact operator view as content for a resource when hovering your... [More]
This scenario shows how to create a self service dashboard in the IBM Dashboard Application Services Hub (DASH) component of Jazz™ for Service Management . The custom dashboard that you create uses IBM Tivoli Netcool/Impact 6.1.1 to connect to and retrieve data from an IBM Tivoli Monitoring (ITM) 6.3 dashboard data provider. You can also use Tivoli Netcool/Impact to combine metric data from multiple managed systems and filter this data in context, based on events from publishing widgets such as a list or table.
Impact 6.1 Performance Tuning Recommendations
The following is the table of contents for the document:
2. Impact 6.1 and WebSphere Application Server tuning
2.1 Identifying current JVM settings within Impact 6.1
2.2 Enabling Java Virtual Machine (JVM) Garbage Collection (GC) logging
2.3 Running a representative workload
2.4 Analyzing the GC Logs for Impact
2.4.1 Loading the GC log file
2.4.2 Analyzing the initial Impact Server results
2.4.3 Reviewing the results after tuning
In this scenario, you learn how to use the Netcool/Impact library functions and the GetHTTP policy function to call the SOAP interface in IBM Tivoli Monitoring (ITM).
You create Netcool/Impact policies that use the SOAP interface in IBM Tivoli Monitoring to query or set data in IBM Tivoli Monitoring.
The SOAP interface in IBM Tivoli Monitoring provides several methods that retrieve data. The relevant methods are as follows:
Sends an event acknowledgement to the IBM Tivoli Monitoring... [More]
In this scenario, you are required to write Netcool/Impact policies to retrieve data from web services, however, retrieving the correct data through the web service can sometimes be difficult as additional information is required from the JAR files or the WSDL itself to access the information. In these particular examples, you have two web service examples:
Weather – retrieves weather data for a particular area
Stock – retrieves stock quote data for a particular stock symbol