With a digital wave, everything is transforming. Systems are changing, enterprises are integrating with new technology and humans are interacting with machines. Artificial intelligence and machine learning are creating buzz. Chatbots are gaining popularity and no organization want to be the ‘left out’ one in the digital era. In this revolutionary phase, one of the most important decisions that an enterprise consider is -choosing the right chatbot platform for implementing chatbots.
There are various chatbot platforms and it is crucial for organizations to select the best one out of so many. Here are some factors that should be exist in the chatbot platform you choose for your organization:
Builds the Chatbot
Always look for a system that ensures easy chatbot building. It should consist of an intuitive, web-based tool that can customize a chatbot for application in different use-cases and work tasks wherever it is deployed. It should allow to re-build the bot from the scratch in situations where a need like that arises. It should be such that, the developed components can be re-processed with chatbot building test during the development cycle.
Links the Platform
Keep in mind the functionality of sharing the stored messages between bots, users and the systems. Chatbot platform’s one of the important required features is the message sharing ability for every party involved in the message exchange system.
Supports Multiple Platform
A company should consider development platforms for the deployment of chatbots carefully. Look for a platform that enables installation on the website, mobile apps, or the channel of your choice. Interaction with various corporate tools like Slack, Telegram, Skype etc. should be possible.
Supports NLP and Speech
For understanding the user intent and giving a relevant reply, the chatbot platform that an organization selects should incorporate NLP training. With it, the bots can ensure a smooth conversation and interaction using text/speech. Chatbot training is an important consideration for choosing the bot platform.
Deploys Intelligent Chatbots
Every customer interaction should be fruitful for the organization and for the chatbot. A platform should be such that it understands, recollects and learns from constant input of data and information. With the usage of machine learning, a quality conversation should take place with maintaining the customer request context. Activeness is a must to develop and perfect the NLP capabilities of it. Therefore, the chatbot platforms should have intelligent chatbots.
Holds experience and knowledge
Consider the right type of industry experience and domain knowledge for the right kind of chatbot platform for your organization. Keep in mind, speed, flexibility for providing support to employees and customers. Not all features will matter to your organization system. The right type for your organization should be chosen out of so many available
Executes Multiple Tasks with Multiple Chatbots
To track multiple functions in one go, it is important for enterprises to consider a chatbot platform that can track and update many activities together. An organization should join hands with a chatbot platform for multi-system and tasks. Pre-built and ready to deploy bots are the offers that should be present to suit the needs of your business for a better level of interaction.
Are you looking for a powerful chatbot platform for your enterprise?
Build chatbots with Streebo DX Accelerator – a unique set of ‘no or low code’ tooling that allows IT and Line of Business teams to rapidly assemble sleek and intuitive Chatbot interfaces. The easy drag and drop interface lets you build chatbots in no time! Built in conjunction with IBM Product labs and leveraging the industry-leading IBM Watson & Cloud and DX Manager technologies, Streebo DX Accelerator cuts the development cost for building Chatbot interfaces in half!