IBM Is Transforming the Support Forum Experience
IBM believes in the power of Community and is committed to creating a unified forum program to deliver a consistent and valuable experience for you, our clients.
IBM knows that our Support Forum communities help you to resolve issues more quickly and efficiently, eliminating costly delays. IBM Support is dedicated to helping you succeed!
Learn more about how we are transforming support in this video.
Why Transform the Forum Experience?
- Currently, IBM forums are spread across multiple locations and platforms. This creates an inconsistent experience for forum engagement.
- IBM forums available today are typically focused on a sales or development audience. Technical support questions can get lost and experience unnecessary delays in response.
- Existing forums are disconnected from our case management system which can cause delays if it becomes necessary that a question become a support case.
- Creating a unified forum experience focused on our technical support clients will bring you and support closer together!
When will this transformation happen?
The launch of the NEW IBM Support Community Discussions forum experience will take place in Q4 2018!
This transformation will improve the forum experience in The IBM Support Community Discussions which are available today through the product pages on https://www.ibm.com/mysupport .