Welcome to the Jazz for Service Management Blog, where you can read the perspectives from the Jazz for SM experts. Please also join the JazzSM Group: http://smconnect.net/jazzsm
This Blog provides insights into the overall Jazz for SM solution, as
I wanted to share my early experiences with Jazz for Service Management. I am part of Network Solutions (Netsol), an IBM company, which is leading provider of IT Infrastructure Services. Netsol's proven service delivery model and mature ITIL- based processes support scalable and flexible solutions. Broadly classified, Netsol's services include IT Managed Services and Network Services.
Customers seek real time information about how their infrastructure is performing. Some of the key performance indicators like CPU usage, memory etc... [More]
Are you still finding answers to questions like:
"I have a product to administer on a server. I want to monitor its health, schedule health checks at a particular interval, receive alerts of the various configuration health on my dashboard, perform configuration on the product. However, I do not have sufficient knowledge to perform long steps of configuration. How do I get started to administer?"
The answer to above questions is Administration Services. All you need to do is install Jazz for Service... [More]
If you're in Vegas this week - Be sure to check out the Pulse Integration Center If not, don't worry - we have some great videos of the Jazz for Service Management demonstrations. The integration center has demonstrations that make use of linked data across a variety of use cases Dashboarding Service Business Partners ESM Technology & Accuoss built sample dashboards using the JazzSM Dashboarding Service. We will also show the following dashboard demos: Tivoli IT Ticket Summary Smart... [More]
In this post, I want to cover two topics: the dashboard builder secondary widget menu, and how to adjust the snap to grid feature of the dashboard builder.
Have you ever used the "Transparent no title" skin on one of your widgets in the dashboard, then get frustrated because you need to edit that widget again and cannot find the the little triangle for the the widget in the upper right corner of the widget?
The image... [More]
is Dynamic Query Mode?
Dynamic Query Mode (DQM) is a new reporting engine in Tivoli Common Reporting 3.1. It does not replace the ' compatible' reporting engine that's in TCR 2.x, but does offer many
benefits over the compatible reporting engine.
DQM is a 64-bit reporting engine, so it
better utilizes available hardware, resulting in performance improvement with
large volumes of data. DQM also offers
key query optimizations to address query complexity and data volumes with
improved query execution. It also provides... [More]
Jazz for Service Management Administration Services has been creating a buzz these days around easy integration and administration of the IT products and solutions in distributed and remove environments. Administration Services enables you to manage various aspects of these products and solutions in your environment, such as health, configuration, availability, lifecycle, and serviceability. Administration Services has a common and consistent administrative interface that simplifies a wide range of administrative tasks to manage the products... [More]
Administration Content Pack for IBM Tivoli Monitoring
Today IBM Tivoli Monitoring solution is extensively used to optimize the performance and availability of the entire IT infrastructure. ITM provides a single customizable workspace portal to proactively manage the health and availability of your IT infrastructure. Together with the solutions comes the challenge of administering the solution and the expertise required to do the same. There are number of best practices that one needs to follow to ensure the solution is fine tuned for... [More]
One of the guiding principles of OSLC is that everything is scenario driven . OSLC workgroups focus on satisfying real-world interoperability
scenarios and use these to agree of what is to be defined in an OSLC specification .
IBM teams follow the same principle when trying to define integration between products. A scenario allows us to define the who,what,why and how of an integration and to do it in a way that allows for disparate groups to focus on the task at hand.
We're publishing on the... [More]
Being able to control status icons in a DASH widget is a very useful feature when creating a dashboard. In this post I'll show how you can use TDI to populate a DASH List Widget with status values from a .csv file.
Step 1. Create a d ata f ile
I have a .csv file that looks like this:
The final column represents a status value... [More]
The most common issue during the installation of Jazz for Service Management is failing to meet the prerequisites. Hence, have provided few links that would help everyone to have a trouble-free installation of Jazz for Service Management v1.1
First and foremost, check on what are the Hard ware and software Requirements for the installation. The link provides details about all the supported hardware, OS level, Browser levels, Databases and the Application Servers.
Next step before your start installation, ensure to check if your... [More]
You may already know that it's possible to visualize custom data in the Dashboard Application Service Hub (DASH). Using tools such as Impact or Tivoli Directory Integrator (TDI) allow you to access many different kinds of data sources to visualize in DASH. However, it may not be immediately obvious how to scope what the user sees. The problem is determining the user's ID. The following snippets should allow you to get the user's ID which you can then use to scope the data the provider returns for a particular... [More]
Have you had a chance to create a dashboard using the Table widget from the DASH palette? If so, you've seen the message that appears after you've selected your dataset that says:
"No visualization attribute found for mapping to dataset columns."
Here's a quick screen shot
I've been getting a number... [More]
IBM is hosting the “Open Cloud Summit” on Sunday, March 3rd at the IBM Pulse Conference. Through a series of interactive discussions, the event will broaden the importance of supporting, adopting and participating in cloud related open standards and open source software. You will hear from leaders from The Open Stack Foundation, Cloud Standards Customer Council, OASIS as well as other leaders to discuss the direction standards are taking to increase interoperability and portability across the Cloud and how you can influence the standards. The... [More]
If I have multiple products deployed in an IT environment, I can use each of them individually. However, solving a problem often requires access to information from multiple products . For example, if I have a problem with a business application, I might need information about which servers and associated hardware and software support that application. I might then want to know details about how those servers are configured, which of them are overloaded, which ones have had recent configuration changes, and if there are error events being... [More]
Dashboard Application Service Hub (DASH) is a fascinating advancement we have for our Cloud & Smarter Infrastructure platform. Management and operational users are in dire need of understanding the health and current state of their environment.
Since out-of-the-box dashboards never fully provide everything an organization requires, implementing customization is a priority. Users need to be able to create their dashboards on the fly for pertinent information. To have the capability to pull in data from various... [More]