The IBM Content Manager OnDemand family of products provides high speed archival and retrieval of content and enterprise reports management. This allows organizations to benefit from instant access to information, replacement of hard copies, and long term archival and management of data. With over a 20 year history and thousands of deployments, Content Manager OnDemand is the market leader for enterprise report management.
Five things to know about Content Manager OnDemand:
Content Manager OnDemand captures, indexes, and stores high volumes of computer generated print data and other forms of content
Specific examples of the reports and computer-generated output that Content Manager OnDemand handles include:
Monthly banking statements for customers
Medical insurance reimbursement statements for patients
Monthly, quarterly and yearly accounting invoices, statements, and ledgers for organizations’ operations
Check images and any other type of static content
Content Manager OnDemand provides efficient search, retrieval, and display of captured content in its original print format
Once the content is stored, Content Manager OnDemand provides fast access for browsing and printing of the retrieved content. Users can easily search for the information, retrieve and view it online in its original print format or other required viewing format. Content Manager OnDemand supports multiple viewers for a wide range of content type. Example use cases include:
Banking customers viewing their monthly banking statements online
Credit card customers viewing their monthly credit card statements online
Call-center personnel reviewing customer statements online in the same format as what the customers see to help solve some questionable transactions.
Content Manager OnDemand manages the expiration of data based on defined policies
Content can be retained for a specific period in general or for a specific period based on the occurence of triggering events. Expiration control can be based on predefined policies or individual content based on special requirements. For example, when a set of documents come under litigation, these documents can be put on “hold” in Content Manager OnDemand indefinitely until the litigation is over, regardless of the original expiration policy. In addition, Content Manager OnDemand also works with IBM Enterprise Records to provide full-scale, enterprise-wide records management capabilities.
Content Manager OnDemand is a high-performance, highly scalable system that runs on various platforms
Content Manager OnDemand systems are high-performance, highly scalable systems that handle large quantities of data and large numbers of users. A Content Manager OnDemand system consists of one library server and one or more object servers. A Content Manager OnDemand system can be scaled horizontally, for example, by adding more object servers to the system. It can also be scaled vertically, for example, by adding more CPU and memory to the system or by upgrading to a larger system.
Content Manager OnDemand is really a family of products that run on various platforms. Product editions include Content Manager OnDemand for Multiplatforms, Content Manager OnDemand for i, and Content Manager OnDemand for z/OS.
You might be using Content Manager OnDemand and you don’t even know it!
As mentioned earlier, Content Manager OnDemand can capture banking statements and store them for easy search and retrieval by banking personnel internally and customers externally. So the next time you check your banking statement online or view your check images to see who cleared your checks or what memo you wrote on your checks, Content Manager OnDemand might be working at the backend for you!
In summary, Content Manager OnDemand helps organizations archive high-volumes of content efficiently and at low cost, lowers printing costs, reduces storage costs, reduces customer service costs and improves customer service. All of these factors lead to thus generating a high return on your investment.
For Content Manager OnDemand related blog posts, see:
For more information on Content Manager OnDemand, see IBM Redbooks publications:
Jackie Zhu is an IBM Redbooks Project Leader. She works with technical experts around the world to create books, guides, blogs, and videos.