Organizations around the world are increasingly using video and audio to facilitate communication, protect assets, streamline processes, and enhance the customer experience and more. Managing video and audio like any other information assets found in enterprise content management (ECM) environments is needed for the organizations. They need new ways to securely store, search, and provide access to this unstructured content alongside other enterprise content to enhance business workflows. They also need ways to apply information lifecycle governance policies to multimedia content to comply with retention, privacy, security and other regulations.
Here are 5 things to know about the solutions of the combination of IBM ECM and Kaltura:
- Business challenging
From an ECM perspective, video represents a challenge in ECM applications on the areas including capture, protect, activate, analyze, and engage. The number and variety of devices capturing video today make it difficult to extract consistent business value for video. Mobile phones, body worn devices, security cameras, drones, 4K cameras, they are all capturing video and storing it in a variety of file types, sizes and formats. With each of those devices storing their resulting output in separate silos, each with their own protection scheme, lifecycle governance, and security, protecting yet providing secured access that critical business data becomes a challenging task.
- Addressing business challenging with an IBM ECM and Kaltura solution
IBM has partnered with Kaltura to seamlessly integrate video and audio as native data types within IBM® Content Foundation and IBM FileNet® Content Manager. Through the IBM Content Navigator unified experience, users can upload, search, view and deliver rich media on any device, anywhere, anytime.
Kaltura Video Navigator for ECM maintains all source assets within the ECM environment to help clients meet their compliance obligations Maintaining source assets within the ECM environment also enables users to access multimedia content alongside any other content. Video and audio content is fully supported in IBM Case Manager workflows and can be transcribed and automatically classified for better content utilization.
With IBM ECM solutions, video and audio management capabilities become another company-wide shared content service that can engage and enable users inside and outside the organization.
- Kaltura Video Navigator for ECM features
The Kaltura Video Navigator has the following key features:
• Seamless integration of video as a native data-type in FileNet Content Manager and IBM Content Foundation repositories
• Simple and integrated ingest, storage, search and playback of video content within the IBM Content Navigator framework
• Automatic classification of content including video for better content utilization
• Powerful search tools for video content as well as information inside the video
• All source assets maintained within ECM to assure compliance
• Full support of Case Management workflows with video
• Detailed user analytics showing consumption per-asset, per-user
- Installation and Deployment of Kaltura Video Navigator for ECM
The Kaltura Video Navigator is an IBM ECM add-on compatible with IBM ECM (On Premises). The deployment process for the Kaltura Video Navigator is very similar to other deployment of IBM Content Navigator solutions. The deployment steps are pretty much the standard IBM ECM installation actions. For the detail installation and deployment information, see Kaltura Video Navigator for ECM Installation and Deployment Guide.
- A use case - Streamline Auto Insurance Claims with Shared Video
One scenario where video can be leveraged is in an auto insurance claim. A motorist involved in accident uses smartphone to record the scene, damage, and testimony from witnesses and at-fault driver in a short video. The Motorist uploads video evidence through the IBM Content Navigator mobile app provided by insurance company. The Case Adjuster then use Case Manager to note sections in the video where parties might have accepted responsibility, and so on. The Claims Adjuster accesses the video on laptop or mobile device to quickly resolve the claim. Kaltura Video Navigator for ECM is used to enables videos to be captured by mobile devices, provide single user interface from capture through claim, and to enables video to be leveraged for claim resolution, enhancing customer satisfaction and reducing costs.