5 Things to Know About IBM ECM integration with Box
W.J.Chen 11000066R1 Comment (1) Visits (20118)
IBM and Box have partnered to extend the capabilities of workflow and content management with off premise storage and collaboration. This partnership brings together industry leaders in their capabilities and markets, as ranked by Forrester in their ECM Business Content Services, Q3 2015 report.
Combining these powerhouse capabilities of IBM ECM and Box provides clients immediate advantage. IBM product teams have been working hard to quickly provide integration to Box throughout the ECM Suite to turn once costly and time consuming customization into out of the box configuration.
It is exciting. It is powerful. It can fundamentally change how we use these tools. So let’s wrap our heads around some new ideas and discuss the five things you need to know to get the most out of the IBM – Box partnership.
1) A new cloud based repository option
“Off-Prem” is the buzz word. First and foremost is that Box brings us a new cloud based repository that will immediately scale with the needs of the content and business. The license model is based on app users, not storage capacity. So the discussion is no longer about costly on-premises file servers and even more costly disaster recovery sites. The discussion is only what it should be: What content are we capturing, who are we sharing it with, and what is the governance? Clean. Simple.
IBM has brought globalization to Box cloud repositories through Softlayer. This tactical globalization plan helps adhere to the growing trend of Data Localization Requirements being adopted by countries like Russia, China, and Germany and industry law such as HIPAA, PIPEDA, and others.
How do you get there? I’m glad you asked…
The IBM Content Navigator product team is leading the way in integration to Box from IBM ECM. IBM Content Navigator version 2.0.3 feature pack 5 will allow configuration of a Box repository. Navigator will handle copy functionality from Box down to other repositories and new functionalities will appear with each new release.
Now that you’ve got your head up in the clouds, it’s time to start talking about collaboration. Here is where Box shines and IBM is the super hero logo in the middle. Whether you want to send a document to 25 collaborators to review or have the same 25 people edit the same Box Note at the same time, working with documents internally or externally will never be the same. More tools include assigning tasks, providing feedback, and real time updates. You can even share folder links out to external email and track if the document has been read or not.
2) Excellent collaboration tools
Now imagine that in the hands of a Case Management knowledge worker. The ability to share documents with external users – external to the department, external to the company, even to external countries. We haven’t worked out external galaxies yet, but give us time. Reverse the process for even more functionality. External agencies can now upload to a cloud repository that comes back to the knowledge worker. Workflow can ingest, collaborate, and notify any human with a keyboard who has access to the content and something to add to the process. Lawyers. Investigators. Analysts. Doctors. Field Technicians. Writers. Artists. This is referred to as a 360 degree process.
IBM Case Manager product development team is currently working on functionality for Box integration, and we have some expectations for Q4, when the new features in the Content Navigator platform will be exposed in Case Manager and be available directly from the case folder. The integrations and functionalities won’t stop here. Expect new functionality to come with each subsequent release.
3) Capture & release
Ingestion usually starts a business process rolling, but this time we are going to address it in the middle; and with good reason – because we find another 360 degree process. Datacap is the IBM ECM ingestion and classification suite of choice for structured, semi-structured, and unstructured document management.
Exporting to Box as a repository is a no-brainer for Datacap. Exporting to Box and FileNet P8, or other on premise repositories, at the same time to offer different collaboration and processing options? Easy. But Datacap also ingests from Box. Ingesting and Exporting to the same repository, that’s where the 360 processing comes in. We will add one more capability to the mix. Versioning. Datacap is also able to decide to overwrite or update existing documents in the Box repository.
Give an example? I’d love to…
Let’s bring that Case Manager knowledge worker back into the game. Datacap processing is now a repeatable task that can be called from Case Manager. By uploading a document to the Datacap ingestion folder on Box, Datacap will automatically reprocess that document. To mine more data. To change a classification. To update metadata after collaboration. Maybe the document originated from an outside source. The case worker can simply move it to Datacap for processing. Feel free to rename your office the command center.
The Beta release for Box integration, ingestion and export, is in Datacap 22.214.171.124. We are expecting Version 9.1 to be the gold release in Q4 2015.
4) Search & discovery
If we are talking data mining across all content in a repository. If we are talking repository search. If we are talking about simplified analysis and actionable intelligence. We are talking about StoredIQ. Let’s talk about its new repository – Box.
Migration is the sweet spot in the beginning. StoredIQ can clean up, analyze, and migrate existing on premise content to Box.
It can also provide the same eDiscovery for existing Box customers that have grown quickly without good governance.
5) Getting even more with customization
Customization can take you even farther. There are a few other pieces to Box that while aren’t supported out of the box – if you can excuse the repeated use of the pun – can still be used through API development. Let’s touch on a few pieces briefly.
Notifications don’t automatically extend from box to Navigator or Case manager but you can write a widget that looks through Box’s “long polling” file to find notifications.
DICOM viewer. The box viewer is HTML 5. It is fast, doesn’t require java or active x components, and it renders all medical 3d documents like MRI’s. The viewer can be extended to Navigator with a little bit of work, allowing medical facilities the ability to see digital labs and medical charts as well as sharing that content with overseas doctors – enabling faster overnight processing of labs through collaboration.