Workflow to help you fix problems with an OMEGAMON XE for IMS on z/OS monitoring agent
Sinead_Coughlan 270004K412 Visits (1577)
If you experience a problem with an OMEGAMON XE for IMS on z/OS monitoring agent, you might not have to look far or do much to solve your problem. Often, all the resources that you need to determine the root cause of the problem – and the appropriate fix – are close at hand! The following workflow diagram helps you, through a series of questions, to figure things out.
Answer each question in the workflow in sequence. If you're directed to follow additional procedures along the way (in the side bar), all the information topics that you need are here in the OMEG
By the end of this sequence of steps, you can determine the cause of the problem and capture sufficient information to solve it. But if your monitoring agent problem persists despite your best efforts, don't hesitate to contact IBM Software Support for more assistance. They're happy to help you.
Which step in this workflow is typically the root cause of problems that you encounter? Have you encountered issues that are not mentioned in the workflow diagram?
We welcome your suggestions and comments!