is actually one of the better support sites that I have seen as it puts
all Product Information in one page - and it's easy to set up.
get started, you just go to the home page and sign in (creating a ID
only takes a minute). Then you select the products you are interested in
and you are done.
Some of the useful information you will find on the Portal is as follows:
- Flashes and Alerts
This section contains the latest information on the product - things
like Daylight Savings time information, Urgent Actions, Product
Information, Recent changes.....
- Top Ten
This is your one stop shopping for information on Product Maintenance,
or the latest APARs available. Seen a issue on your NetView? Maybe
there is an APAR for it. You can also sort by Most Recent/Most
- Featured Links
will provide you with information on information like Featured
Documents to get the lasted Manuals or Product Information. You can also
find Program Directories and other Product Information.
- Training provides product Education.
There is also a Search Box
on the page. You can search for any Product message or term to see
what information is available. The power of this search box is you can
search for information only related to the product. For example, if you
put the string 'SNMP
' and choose option Within my selected product
the results will relate to NetView and not every IBM product that used
SNMP. This is a excellent way to weed out a lot of extraneous
Finally, you can
put an APAR or PTF number into the search box in get information on the
maintenance. You can also subscribe to the APAR or PTF so you are
notified when it closes and you can download the PTF.
of this information is available on the Product Main page in the
Portal. I would suggest that if you have a issue you are are looking
for information on, or a problem you have been working , or just a
feature you want more information on - hit the Portal and see what you
can find. It may get you the answer faster then opening a PMR.