IACz information for new users looking for Level 2 support
JohnArnesen 110000NVJV Visits (1402)
This is John Arnesen with NetView, System Automation and IACz level 2 support.
If you are planning on opening a pmr, please review this technote for information on the NVINFO exec.
The exec will issue a set of commands that writes output to the netlog or a dataset. and collects the most requested information used for debugging. You can speed up time to resolution by providing the NVINFO doc when opening a pmr.
One of the best places to find product information to assist with problem resolution is on the IBM Support Portal.
The IBM Support Portal provides one stop shopping for all of your support needs. It is free to register and quick to configure.
And then start typing IBM Automation Control to see a list of products.
Select IBM Automation Control for z/OS from the list and add it to your Product List and click Finish and the Portal is ready to use.
The IBM Support Portal will then show product information such as Alerts for critical issues, apars (Sign in and you can subscribe to apars to be notified when the close), product education and technotes.
Here are some other technotes for IACz that may be useful: