Finding product information - Support Portal vs Google
JohnArnesen 110000NVJV Visits (4597)
This is John Arnesen with NetView and SA Level 2 support.
Have you even seen a message and wondered what it meant? Could not find any meaningful information in the manuals??
Wanted to know more about a command???
There are ways to find out more using the IBM Support Portal or Google. Did you know that IBM content is indexed in Google...
The IBM Support Portal will limit searches to be Product Specific. If the IBM Support Portal is configured for NetView z/OS, all searches will be related to that product.
For example, if you search for 's0c4' in the Support Portal, it will only return matches related to the Products selected. Searching in the IBM Support Portal allows you to specify a generic argument like s0c4, TCPIP, VTAM, mib and only see product related matches. This is a very powerful search and allows you to easily find product specific information.
Searching via Google does not offer this capability. You can search Google for 'NetView s0c4' and you will see IBM NetView specific matches as well as non-IBM matches. The non-IBM content can be helpful but the content is not validated by IBM - you take your chances.....
Have a look at the IBM Support Portal: www.
All you have to do to get started is search for and select the products you are interested in and you are ready to go. Its quick and easy.
If you register you will be able to see more content and download ptf's and other things.
So - no more mysterious messages or questions on commands - check the IBM Support Portal or Google. It is quick and easy and chances are you will find out some helpful information.