[Video] New in SMU V1.1.4 -- Ask Watson
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In Service Management Unite V1.1.4 (released on June 29, 2018), a new form of online help -- Ask Watson is provided as an open beta feature to improve your information experience.
The traditional online help only supports searching by exact keyword, and sometimes you need to jump between different topics to get the information you need. As a result, an all-in-one information entry embedded in the SMU interface to help you quickly find the information is needed. Ask Watson is a cognitive help assistant embedded in the SMU console. It aims to improving your information experience by answering questions related to the product usage. Please note that only questions related to product SMU are covered by Ask Watson.
Ask Watson is a handy ‘online help’, and thus reduces unnecessary navigation. It understands natural language and presents with immediate and the most relevant results to your query.
Watch this video for a quick demo of how to use this new tool:
For more information about the new features included in SMU V1.1.4, see Welc
Download SMU installation package at:
SMU in SMSz: