Maintenance managers across industries are forced to improve their business. In the increasingly competitive market the maintenance department needs to add more value to the overall company results. Fortunately, many maintenance organizations contain a value potential that has not yet been realised. But where is this treasure hidden and how can it be revealed? Should you focus on uptime or on cost reduction? And how important is safety, health & environment with respect to value creation?
Questions that can only be answered with the right maintenance and reliability information. Although this information is often captured in IBM Maximo, it is rarely used to steer maintenance performance. Today you can create new and innovative KPI Dashboards that are built in IBM Cognos technology and are fully integrated with IBM Maximo. When you use the out of the box Cognos functionalities you will be able to create a powerfull Performance Management environment.
Maintenance KPIs Dashboards
The idea of a dashboard is simple. When you start up a dashboard, the first thing you need to see is your overall maintenance performance represented by a fixed number of key performance indicators like in example above. Each KPI then shows the performance of one of the competences in a maintenance organization: Cost Control, Asset Utilization, SHE Management, Reliability Engineering, Planning & Preparation, Maintenance Execution, MRO Supply Chain Management, Service Supply Chain Management, Skill & Tool Management and Equipment Knowledge Management.
Management by exception
Using the out of the box Cognos functionality you can conditionally format a dashboard. Using the the conditional colour, a KPI tells you if your performance meets your target. You should consider setting targets per time period and for each location in your Maximo system. KPIs that deviate from your target are then displayed in red and are subject for further analysis. By using colours, management will be stimulated to focus on areas that need improvement. Prioritize on things that create the greatest economic added value.
Drill down analysis
Using Cognos drill down/drill through functionality you can make your application even more powerfull. It will help you to explain why certain KPIs deviate from target. Which assets, planner group, reliability engineer, maintenance team, contractor and/or stores are responsible for the measured underperformance? By clicking on a KPI, you will be able to enter a preconfigured dashboard.
These graphs help you to indentify the root cause of your problem. A further drill down analysis is possible by double clicking on each graph in the dashboard. More detailed graphs can be consulted, until you have found the root cause that can be solved by a corrective action from management. These actions can be logged in the system and monitored on their contribution to the performance improvement. The strength of the predefined drill downs lies in the fact that you do not have to reinvent the wheel each time you need to do the analysis of a deviation.
Besides drilling down data, it is also possible to roll up data.This way you can create a benchmarking module where the KPIs of an asset can be compared against KPIs of similar assets from the same organization. It is even possible to group assets into a division and perform a benchmark analysis between different divisions of an organization. These kinds of analyses are especially useful in multi site maintenance organizations.
Thing to consider are using a data warehouse, develop a Dimensionally Modelled Relational Package to benefit from drill down functionality, use predefined standard applications to reduce the time to implement your performance management solution.
Feel free to contact me with any questions.