GeorgeMina 060000A4U6 3,470 Views
As part of our Tivoli Live - service manager announcement, we've just launched a live demo where you can experience our service management capabilities first hand. Check it out now and let us know what you think!
GeorgeMina 060000A4U6 Tags:  release asset change configuration catalog service itil 4,392 Views
We recently expanded our SaaS portfolio to include a highly flexible service management solution delivered on the IBM Cloud, Tivoli Live - service manager. This offering leverages the same enterprise-class software that has been hosted at over 1000 customer sites and delivers a comprehensive set of Gold and Pink Elephant Certified ITIL processes. Tivoli Live brings together all these capabilities under a single, yet modular offering that provides users with the flexibility to focus on the capabilities that they need and scale up or down as their business needs change.
The key capabilities include:
You can now experience Tivoli Live first hand through our live demo! Check it out now and let us know what you think. And visit this site to learn more about Tivoli Live and connect with our experts through our developerWorks forum.
Service Desk Agent Start Center Snapshot
Does your service desk view incident resolution through a kaleidoscope of legacy and next-generation technologies and disparate, siloed systems? This can result in longer resolution times and possibly failure of business-critical services, which translates to higher costs, lost revenues and an erosion of customer confidence.
Learn about Tivoli's latest SaaS based service management offering, Tivoli Live- service manager and see how we can address these challenges. We'll also take you through our live demo so you can experience Tivoli Live first hand!
Webcast date: Wednesday, August 17, 2011
Webcast time: 11:00AM ET USA