The airline industry comprises of airports that need to operate efficiently, contain costs, improve tenants, passengers and airlines service and also enhance non-aeronautical revenue. Therefore, IBM offers this industry solutions that help in the achievement of these goals.
Generally, IBM provides the air travel industry with information technology solutions, services and consulting. In doing so, it caters for about 90 airports and 200 airlines around the world. A good example is British Airways, which is among the best airlines offering tailored ba first class services.
The solutions offered help the service providers in leveraging information so as to meet capacity demands, addressing rising costs, providing enhanced services, and differentiating in a demanding environment.
The IBM solution system comprises of the following solutions;
1. Operations, planning and optimization solutions
IBM provides the travel and airline industry with operations, optimization and planning solutions that produce accurate, timely and actionable business intelligence in multiple areas. These areas are inclusive of operations delivery, equipment, schedule recovery in case of irregular operations, and labor and facility planning. The creations of operating plans can take place in minutes and also adjusted in seconds, based on the real time events to ensure there are fewer delays, better resource utilization, faster passenger through time, faster unplanned events reactions and reduced costs.
2. Next-generation baggage management
IBM’s baggage management solutions utilize analytic and process management software that ensures smarter baggage track and trace through technique such as bar coding, RFID and legacy tagging. Therefore, the airports using this baggage handling solution have reduced cases of mishandled baggage by 60% and lowered operating expenses and minimized bag transfer time by about 40%.
The solution works with the current assets of an airport, while preparing its system to handle more bags and travellers. It also works with electro-mechanical baggage transport system and also supports numerous hubs. The management reporting enables rapid problem resolution and process improvement. The competency center for IBM baggage management is always available to deliver solution design, consulting services, development, ongoing support, testing and implementation.
3. Asset management and maintenance solutions
The IBM asset maintenance and management solutions take advantage of tools such as ILOG and Maximo to decrease the operating expense of facilities, equipment and assets as well as improve their utilization across their lifecycle. These solutions enable the reduction of downtime and cost, through shifting from preventative to predictive maintenance depending on each asset usage pattern and current condition. With the airport operational plane, the advanced analytics coordinate maintenance, thus increase landside and airside operations capacity.
4. Airport safety and security solutions
The safety and security solutions offered by IBM apply advanced analytics to data from sensors, digital video, wireless devices and biometric identification. The solution is great at identifying risks, monitoring operations in real time and generating alerts to responders. The command and control center of IBM integrates diverse systems’ information, thus achieving immediate situational awareness of the unfolding events and further coordinate the response. Therefore, the IBM solutions improve the effectiveness and cost of monitoring risks.
IBM has more than 50 years of experience and thus can make airports smarter using these solution systems.