As HATS product manager, I wanted to take a little time to update you on HATS happenings at RSC 2009
. There were three presentations that featured HATS:
- EM03- Customer Examples - Lowering theTotal Cost of Ownership.. In this session, Al Grega, our WW EM sales executive, told how HATS was used at a Southern US Utility Company to decrease application training time and entry errors and increase productivty for CSRs, and also to extend part of the application to the Web to provide internet self help to customers to further off load the call center.
- EM11- How a tactical HATS solution became a strategic asset - A Customer Story... Kenny Smith, of Strongback Consulting, and I did this session. I provided brief HATS overview, and Kenny described how HATS was used at a large company that does electronic payment processing to extend two feature rich (1000's of screens) CICS applications used by CSRs to do credit card account management to the Web in roughly four months. It is estimated that there will be a 75% reduction in training time.
- SDP31- Web services in Minutes.... featuring HATS... In this session, Al Grega described HATS Web services creation, and then demoed it, featuring the easy to use Visual Macro Editor. You can try this yourself, using the Creating a Web Service using HATS lab, provided here at the HotSpot.
All in all, it was a great conference, with tons of technical resources, great presentations, opportunities for networking, and fun!