CLFRQ0341E: Could not retrieve details for the user, error message was popping up after setting up the connections. I have completed the Connections Installation successfully but the error was throwing up in logs after accessing the home page.
[5/3/16 21:26:54:765 GMT+05:30] 000001b3 AbstractHomep E CLFRQ0415E: An error occurred while executing the action. See nested exception for more details.
com.ibm.lconn.homepage.web.WebException: CLFRQ0341E: Could not retrieve details for the user with login ID: connadmin due to an exception. The exception occurred when retrieving the details via Profiles Directory Service Extension: [Ljava.lang.Object;@195b18bd
Caused by: com.ibm.lconn.homepage.services.ServiceException: Failed to get user details for: connadmin, orgId: 00000000-0000-0000-0000-000000000000
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
The user that was reported as a problem here (considering a normal user that was used during installation) is not part of LDAP and this user is from defaultWIMFileBasedRealm, a local WAS user. There was no case of Profiles being used from LDAP. So though profiles will not work, but the Homepage along with other set of pages were not at all accessible. I was getting, "the request couldn't be served" immediately after login page.
By carefully looking at all the FFDC logs, i could see that there were DSX related errors in some of the logs. Though I named the Token properly, I could identify the issue where the Domain name was not properly set. I have it up as, sample.com where as it should be .sample.com There is a dot at the beginning and this has caused the issue. After clearing the DSX error messages, then connections has started to populate properly and the error message related to above exception was removed.
I earlier blogged about DSX errors here