In one customer case, the problem is resolved by restarting Traveler server.
IBM Client Self Assist
K9Y3_Austin_Chang 060000K9Y3 173 vistas
LiFei 120000KWXG 208 vistas
A SCN user can not configure Verse on Android device, with error "An authentication error occurred". However, he can access SCN from browser and Notes client.
This user's mail server is on NA data center. Checked Android device log, found his authentication URL was on AP data center.
IBM developer helped to change user's authentication to NA data center.
An user doesn't send any mail to a Recipient. Why was the user received DFR (Delivery Failure Report) message from that Recipient?
(Q). An user doesn't send any mail to a Recipient. Why was the user received DFR (Delivery Failure Report) message from that Recipient?
(A). From the current data (Delivery Failure Report mail), we can see the message with subject "Subject Name" was sent out from Microsoft Outlook 15.0 and Posted Date is 2016/06/21 PM 04:11:14. The trigger point is Outlook. The problem was occurred in Outlook. I recommend to engage Microsoft for the further investigation.
Delivery Failure Report mail:
Subject: Subject Name
User is unable to login to IBM Verse web with error "The user ID or password you entered may be incorrect"
User is unable to login from both IBM Verse web and mobile client with the following error page after credential input. He uses "use my organization's login
However, he can login from SmartCloud Notes client.
From SCN side, user has email id email@example.com & user notes DN is user1 last/abc, with entity ID 11111111.
From BSS side:
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Q. A POP3 user received lots of duplicate messages. How to fix it?
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Q. How to find the Notes user free time information?
Fail to provision user to Cloud via MOM.
Error shown on MOM tool:
The user cannot be provisioned at this time.
The user had Guest House Account on cloud.
Environment: IBM SmartCloud Connections Cloud Jul.2016
Q. The system allows users to create communities within an organization that no one knows about - by simply marking them as restricted
That’s what I am trying to find a solution for - as business owner - I should know they exist, even though the user has made the community as restricted
There's an Enhancement Request #148821 "List all the Communities in an organization for admins. and for this list to have stats for the each Community." Around 15 votes received for the enhancement request for "Listing all the communities in organization even though some user has made the community as restricted" since 2013.
Thus, Task # 202194 and escalated to extended support team requesting for a full list of:
- All the communities in organization been created in the organization with following details:
1. Community name
2. Community UUID
3. Community members count
4. Community type (Public, Moderated, Restricted)
5. Community owner
6. Internal/Shared flag
Per IBM support process, all feature requests need to be evaluated and prioritized by development team based on global customer's report and current weight is not high enough yet, so it would be less likely to be fulfilled in the near future.
Q. Here’s an example:
Employee "Alan" creates a community, restricted and private and accessed by "external" email address.
He stores as much data as he can in the Files app, and even creates a forum for his "friends" outside my company, making one of them another "owner".
He then leaves my employ, and I remove his login credentials - thinking - his access to my systems are barred..
Whats to stop him accessing the community using another email address ?
Whats to stop him putting "inappropriate" material in the community and as I dont know the community exists - will IBM take responsibility for its content?
"With the new Visitor Model code under development it will no longer be possible for a Visitor to own a Community. This means that every active Community will always have an active Company employee as an owner, who will be able to monitor the Community's activity and delete inappropriate material and remove inappropriate members. "
* The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver any material, code or functionality. Information about potential future products may not be incorporated into any contract. The development, release, and timing of any future features or functionality described for our products remains at our sole discretion.
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Q. Why user cannot search files in Sub-communities?
ENVIRONMENT: Connections 4.5
1. Create a community and upload file named "wood.doc" to community level
2. Create a sub-community and upload file named "stone.doc" to sub-community level.
Wait a day for getting search index updated.
Search for wood, you will get the link to the file.
Search for stone, you get nothing in search result. This is not expected.
This is intended behavior.
Currently, when you search in a community, you are seeing results from
that community only. I understood that user would like to see results
from that community and any sub-communities.
This is more challenging because not everyone may be a member of the
subcommunity, and as such the results would need to be personalized to
whoever is logged in and their access rights.
Found following Requirement 85419: [ENHANCEMENT] Community Search: Also search
Sub-communities had been submitted to development team since 2013
There’s no recent plan as of Aug.2016 to implement above feature.
Q. How to change date format for IBM Docs spreadsheets?
i.e.: Change date from MM/DD/YYYY (US date format)
to DD/MM/YYYY (UK date format)?
Click File --> Set Document Locale … -> Choose appropriate Country (region)
See screenshot below:
This setting is per browser, if user set once, all spreadsheet date format will be changed.
Is it possible to set different relay host for SMTP Outbound server based on where the mail come from?
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Q. Is it possible to set different relay host for SMTP Outbound server based on where the mail come from?
i.e.: Mail1/Mail2/SMTP Outbound GW Server are all Domino based.
Customer want to set mail routing as follow:
Mail1 -> SMTP Outbound GW -> AV Scanner -> Cloud SMTP
Mail2 -> SMTP Outbound GW -> Cloud SMTP
As illustrated below, admin is able to fill in one or multiple relay host for messages leaving the local Internet domain.
But it’s not possible for Domino router to determine relay host based on last hop (where the mail come from). It means you cannot set another relay host that is just for a specific mail server.
An alternative is that you can setup the specific Mail server directly point to the different relay host server instead of passing through the SMTP server.
Mail2 -> Cloud SMTP
Configuring Domino to send mail to a relay host or firewall
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"Is it possible to override the install msi setting via a plugin_customization.ini setting to store
The technote #1090189 Where is the Sametime Connect password stored?
Q. Whether Administrator can recover the deleted mail database after she approved an user's "Approve Mail File Deletion" request in admin4.nsf on the server. She confirms the user's mail database was already deleted by OS level.
A. There is no way to recover the deleted mail database. Administrator may try to find a backup of the mail database if existing.