Problem:
When doing upgrade to CR3 ifix 004. Customer found the Conversion upgrade failed. Docs/Viewer service installed successfully.
Environment:
CR3 ifixes
Diagnostic:
Review iFixInstall.log, it shows:
2018-11-22 10:40:06,062 INFO DocsConversion update failed!
2018-11-22 10:40:06,062 DEBUG Traceback (most recent call last):
File "./applypatch.py", line 61, in update_product
restart(target_buildinfo)
File "./applypatch.py", line 258, in restart
update_conversion_binary()
File "./applypatch.py", line 426, in update_conversion_binary
raise Exception(result)
Exception: 用 SOAP 连接器连接到节点 DMNode01 上的进程“dmgr”；进程的类型为：DeploymentManager
WASX7303I: 已将下列选项传递至脚本编制环境，它们将作为参数存储在 argv 变量中：“[remote_install_a_version, localhost.localdomain, [\'localhost.localdomain\'], 8, IBMConversionCluster]”。
Job 154123476079012573 failed!
This means WAS JOB failed while installing Conversion.
Cause:
Usually, WAS Job would fail due to timeout or other issues.
Solution:
There is a way to install/upgrade Conversion without job manager.
Please check the section Update Conversion Without Jobmanager to upgrade Conversion service. (This will not imapct Docs/Viewer service which got installed sucessfully.)
PatchGuide.pdf
