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IBM Client Self Assist

From archive: April 2016

IBM Notes/Domino技术知识文档（2016年4月）

ZiKang Tags: of stack out tcpip memory 定期压缩权限 acl ‎ 13,233 Views

这期的邮件包含如下主题：

1. 中文技术热点文章（前5名）
2. 本月常见问答（中文网站）
3. 欢迎使用服务请求
4. 意见反馈

中文技术热点文章

以下是IBM 支持门户站点点击率最高的前5篇中文技术文档。

标题：已淘汰的服务器名仍然会出现在“文件->打开->Notes应用程序”列表中
链接：http://www.ibm.com/support/docview.wss?uid=swg21602260

标题：Domino 系统管理员应当被赋予哪些 ACL 权限
链接：http://www.ibm.com/support/docview.wss?uid=swg21602838

标题：测试基础架构：Notes8客户端的可靠性
链接：http://www.ibm.com/support/docview.wss?uid=swg21602384

标题：运行 Java 代理时出现错误“java.lang.SecurityException”
链接：http://www.ibm.com/support/docview.wss?uid=swg21604228

标题：关于“The TCPIP stack reported that it ran out of memory.”错误
链接：http://www.ibm.com/support/docview.wss?uid=swg21604727

本月常见问答（中文网站）

标题：如何生成邮件使用的状况报告
链接：http://www.ibm.com/support/docview.wss?uid=swg21604639

标题：如何配置程序文档来定期运行服务器命令
链接：http://www.ibm.com/support/docview.wss?uid=swg21603937

标题：如何设置定期压缩邮箱数据库
链接：http://www.ibm.com/support/docview.wss?uid=swg21617625

标题：如何启用Notes客户端的时钟调试
链接：http://www.ibm.com/support/docview.wss?uid=swg21602162

标题：关于设置Notes智能升级的具体步骤
链接：http://www.ibm.com/support/docview.wss?uid=swg21603193

欢迎使用服务请求管理PMR

除了通过电话的方式，还可以通过网上提交的方式来报新问题，相比于传统的热线电话，网上提交问题有如下优点：1.7x24可用性 2.省去等待前台电话接通和登记的过程 3.可直接上传数据供工程师第一时间分析 4.客户可以对自己所报问题有序进行跟踪和管理

1. 下载用户手册
链接：http://ibm.biz/BdxDVN

2. 观看视频演示
链接：http://ibm.biz/SRVideo

3. 通过SR提交新问题
链接：https://www-946.ibm.com/support/servicerequest/

SR使用技巧：请修改浏览器的语言设置，将Chinese PRC(zh-cn)移到English之上。
这样在 SR 服务请求系统中就可以使用中文描述问题了。

意见反馈

欢迎加入 IBM 客户自助服务社区 http://ibm.biz/CSACOMM浏览更多的往期内容。
如果您有任何建议，欢迎发送至lotusfaq@cn.ibm.com，主题请注明"NotesFAQ反馈".

我们将重视并积极听取您的意见反馈，谢谢您的参与！

Often display ERR_TOO_MANY_REDIRECTS in https://admin.notes.ap.collabserv.com.

Huang Lei Tags: scn ‎ 12,804 Views

while accessing https://admin.notes.ap.collabserv.com, admin sometimes got error ERR_TOO_MANY_REDIRECTS in page.

solution:

clear browser cache & delete history.

Modified on by Huang Lei

IBM Sametime FAQ for April, 2016

ZiKang Tags: sametime ‎ 11,818 Views

Dear Customer,

You are receiving this notification because you have contacted IBM Sametime technical support in the past. If you do not wish to receive notifications like this one from IBM Sametime support team, please reply to this email and change the Subject field to: unsubscribe <e-mail address>, e.g. unsubscribe user@company.domain. Doing so will unsubscribe you from all FAQ mailings for all our products.

Problem viewing email? Click here to view it online

This month's mailing has seven sections:

1. Flash Alerts 紧急公告
2. Configuration 配置
3. Download fixes 下载修订和更新程序
4. Installation 安装
5. Troubleshooting 问题诊断
6. Top 10 Visited Technotes 热门技术文档
7. Media Center 视频讲座

Flash Alerts 紧急公告

Updated security certificate for Push Notifications (iOS) Before 5 May 2016, Sametime administrators must download and apply the latest security certificate for iOS traffic. If Push Notifications have stopped working for the native iOS client, this could be due to the SSL certificate for connecting to the APNS server having expired.	为 Sametime iOS 推送通知功能更新安全证书 2016年5月5日之前，Sametime管理员必须为 iOS 终端客户下载并应用最新的安全证书。如果不采取行动的话，由于用于连接 APNS 服务器的 SSL 证书将在 2016 年 5月 5 日到期，所以 IBM Connections Chat (Sametime) iOS 客户端的推送通知功能将无法使用。
Latest IBM Connection Chat Application for Android, Version 9.6.3 is Missing "Authentication Proxy" Password Field The IBM ConnectionChat Application for Android does not have the "Authentication Proxy" password field that it previously did. This is expected, the password field has been removed for security reasons, when you login it will explicitly prompt you for the password.	IBM Connections Chat 应用 Android 9.6.3 版本移除了“认证代理”的“密码”字段 IBM Connections Chat 应用 Android 9.6.3 以及更高版本移除了“认证代理”的“密码”字段。这是符合设计的，移除密码字段是从安全角度出发，在您登录时依然会提示您输入密码。

Configuration 配置

How to submit an enhancement request for IBM Sametime Simply email our Product Management team at sametime@us.ibm.com with the details of your request.	如何提交 IBM Sametime功能改进请求请直接将建议发给产品经理邮箱： sametime@us.ibm.com
How to enable Chat Logging on the Sametime 8.5 server The Sametime Information Center topicEnabling chat logging contains the steps to enable chat logging in Lotus® Sametime® 8.5 Server. The steps below, while similar, also contain information for what to do if not using the Sametime System Console.	如何在Sametime 8.5 服务器启用聊天记录保存 Sametime知识中心文档介绍了在使用Sametime系统控制台（SSC）的情况下，如何在 Sametime8.5 服务器上保存聊天记录，这篇文档介绍了在不使用SSC的情况下，如何保存聊天记录。
Setting up JMS in Sametime Gateway The Java Messaging Service (JMS) replaces the IBM® WebSphere® dynamic cache event notification mechanism, which was used in previous versions of WebSphere. Perform these steps after you have installed and registered the Sametime® Gateway Server or Sametime Gateway clusters.	在 Sametime 网关配置Java消息服务 Java消息服务(JMS)取代了在早期版本的IBM®WebSphere®中使用的动态缓存事件通知机制。安装和注册Sametime®网关服务器或Sametime网关集群后，需要执行这些步骤。
How do I import a Sametime contact list? You can import a IBM® Sametime® contact list as a way to quickly add a large number of contacts to your existing contact list.	如何导入 Sametime联系人列表？用户可以通过导入IBM® Sametime® 联系人的方法批量添加到现有的联系人列表
Setting up a folder hierarchy for chat rooms When IBM Sametime Advanced is installed, a single root folder named "Chat Rooms" is created on the All Chat Rooms page. You can limit users' ability to create new folders and chat rooms by designating specific users as managers of the Chat Rooms folder.	设置聊天室内的文件夹管理权限安装IBM Sametime Advanced之后，在所有聊天室页面会显示名为“聊天室”的根文件夹，你可以设定“聊天室”文件夹的管理权限，限制用户创建新文件夹和聊天室。
Chat preferences The tables list the chat preferences for the IBM® Sametime® Connect Client and Sametime Embedded Client for Notes®.	Sametime 客户端“聊天”相关参数这篇文档包含 IBM® Sametime® Connect 独立客户端和Notes 内嵌Sametime 客户端的聊天相关参数列表说明。
Provisioning a URL that creates a connection for mobile users Provision a URL that automatically creates an IBM® Sametime® community definition on mobile devices running Google Android or Apple iOS, so users can easily connect to Sametime.	为移动用户配置URL以创建连接配置URL，用于在运行Google Android和苹果iOS操作系统的移动设备上自动配置IBM® Sametime®社区连接，这样移动设备用户可以更轻松的连接到Sametime服务器
Ports to open in firewalls Work with your firewall administrator ahead of time to open ports in the firewall when connecting servers and clients. After you have completed the installation and configuration tasks, open the IBM® WebSphere® Integrated Solutions Console to determine the exact ports that are being used. Then specifically open those ports in firewalls as needed.	Sametime要在防火墙上打开哪些端口与管理员联系，预先配置好防火墙规则，以便支持Sametime服务器与客户端之间通讯。在完成Sametime 安装配置后，打开IBM® WebSphere® Integrated Solutions Console确定具体要使用哪些端口，并在防火墙上根据需要打开这些端口。
WebSphere Application Server ports Configuring an IBM® WebSphere® Network Deployment requires that you open deployment manager ports, node agent ports, application server ports, and WebSphere SIP proxy server ports.	WebSphere 应用服务器的端口配置IBM® WebSphere® Network Deployment需要为Dmgr，Node代理，应用服务器和WebSphere SIP 代理服务器打开端口，如果防火墙不打开这些端口，Sametime功能会受到影响。
Limiting participants in a video conference The default maximum number of participants in a single audio-only or video conferences is set to 20. You can adjust this value to accommodate specific network consumption requirements.	限制视频会议的参会人数对于仅音频或视频会议，缺省的参会人数上限设置为20.你可以根据需求调整这个限制以适应特定的网络带宽。
Setting up iNotes with Sametime IBM® iNotes® integrates an instant messaging (IM) capability so that users can chat with others online and maintain an instant messaging list that shows the online status of others.	设置iNotes集成Sametime IBM® iNotes® 集成了即时消息传递 (IM) 功能，以便用户可以与其他人联机交谈，并维护即时消息传递列表以显示其他人的联机状态。
Changing names with AdminP This feature allows IBM® Sametime® to synchronize name change updates made to the IBM Domino® directory via the Domino Administration Process (AdminP) with updates to Sametime User Information database (vpuserinfo.nsf).	通过AdminP更改用户名 IBM® Sametime® 可以将对Domino®目录中用户名的更改通过Domino 管理进程(AdminP)同步到Sametime 用户信息数据库(vpuserinfo.nsf).
Monitoring the Sametime Community Server The IBM® Sametime® monitoring charts allow you to monitor Sametime Community server statistics by providing up-to-the-second information about Community Services, web statistics, and free disk space on the server.	监控Sametime 社区服务器 IBM® Sametime® 监控图表允许管理员监控Sametime 社区服务器的统计信息，并提供按秒级更新的社区服务、Web统计和服务器剩余空间等信息。
Renaming a Sametime server's Fully Qualified Host Name (FQHN) without reinstalling You would like to rename the Fully Qualified Host Name (FQHN) of the Sametime server without reinstalling the server. Is this possible?	如何重命名Sametime服务器的全限定主机名(FQHN) 你想修改Sametime服务器的全限定主机名，而不想重装服务器，怎么操作？
Sample Sametime directory assistance document for a Active Directory LDAP environment How to configure a Directory Assistance document for use with a Microsoft® Active Directory LDAP environment.	为活动目录配置Sametime目录服务的样例如果LDAP数据源是微软®活动目录，如何配置 Sametime目录服务

Download fixes 下载修订和更新程序

SAMETIME 9.0 LATEST PUBLISHED VERSIONS Sametime 9.0 fixes are released as complete installs. For initial deployments it is best if you install the very latest releases.	Sametime 9.0 最新发布的修订程序版本 Sametime 9.0 修订和更新程序将集中在此发布。我们建议您部署时尽可能使用最新的版本。
FixCentral link for Sametime 9.0 Hotfixes Hotfixes for Sametime 9.0 is available from FixCentral.	从修订中心下载Sametime 9.0热补丁 Sametime 9.0 的热补丁可以从IBM 修订中心下载

Installation 安装

Setting up the Connect to DB2 Databases prerequisite activity for Sametime Gateway Open the IBM® Sametime® System Console and start the Connect to DB2® Databases prerequisite activity.	在安装 Sametime网关服务器之前，必须配置好到DB2数据库的连接管理员需要打开IBM® Sametime® System Console 并点击“连接到DB2® ”活动。
Installing the Sametime System Console on AIX, Linux, or Windows Run the installation program to set up the Sametime® System Console on AIX®, Linux, or Windows.	在AIX, Linux, Windows 上安装Sametime System Console 在AIX®, Linux, Windows上安装Sametime® System Console的步骤
Installing Sametime Connect clients for Limited Use IBM® Sametime® Limited Use comes with a Sametime Connect Client. The Sametime Connect Client Limited Use provides a subset of features provided with the regular Sametime Connect.	安装IBM甽och Sametime甽och Connect 功能限制版 IBM® Sametime® 功能限制版提供的Sametime Connect 客户端提供的功能相当于独立运行的Sametime客户端的一部分。
Configuring the silent install for Connect client You can enable the silent installation of the IBM® Sametime® Connect Client on Windows® using two files that are provided on the client standalone installer CD and the associated downloaded image.	为 Connect 客户端配置静默安装可以使用客户端独立安装程序 CD 和相关的下载映像上提供的两个文件在 Windows® 上启用 IBM® Sametime® Connect 客户端静默安装。。
Installing the Sametime Video MCU Install prerequisite Red Hat Package Manager (RPM) files and then install IBM® Sametime® Video MCU. Remember that the Sametime Video MCU is available only on Linux, and only with the Sametime Conference and Sametime Complete offerings. The Sametime Video MCU must be installed on a dedicated server.	安装Sametime 视频MCU Sametime VMCU被包含在 Sametime 会议和Sametime完整套装中，仅在 Linux服务器上运行，且必须独立运行（不能与其他第三方应用并存），安装VMCU之前需要安装先决条件的Red Hat Package Manager (RPM) 包。
Running Sametime components as Windows services Follow these instructions to configure IBM® Sametime® components as Windows services and start them automatically at system startup.	如何将 Sametime 作为Windows 服务运行按照以下步骤，配置IBM® Sametime® 组件为Windows服务，并在系统启动时自动运行。
Uninstalling the Sametime Video MCU Uninstall prerequisite Red Hat Package Manager (RPM) files and then uninstall the IBM® Sametime® Video MCU.	卸载Sametime 视频MCU Sametime VMCU被包含在 Sametime 会议和Sametime完整套装中，卸载 VMCU之前需要卸载先决条件的Red Hat Package Manager (RPM) 包。

Troubleshooting 问题诊断

Error on Sametime console that a service has: "Process D:\Lotus\Domino\... has terminated abnormally" After performing a new install of a Domino® server and a Sametime® server, the Domino console generates the error message every minute.	Sametime服务器的控制台上显示服务：“Domino 进程异常中止” 重新安装 Domino® 服务器和Sametime® 服务器之后，Domino控制台每分钟都报告上述错误。
Setting a diagnostic trace on a Sametime Meeting Server You can specify how the server handles IBM® Sametime® Meeting Server log records. You can select a Sametime Meeting Server to enable or disable a system log for the server, specify where log data is stored, and choose a format for log content. You can also specify a log detail level for components and groups of components.	为Sametime会议服务器设置调试参数你可以指定IBM® Sametime® 会议服务器如何处理和记录服务器日志。可以为某一台会议服务器启用或禁用系统日志，指定日志存储路径，选择日志内容的格式并指定组件调试参数记录的详细级别。
Getting Type Error: json is null when searching chatroom from Sametime Connect client User created 20 chatrooms after installing and configuring Sametime Advanced server, when click Search button, error dialog box pop up: Type error: json is null User did not create text indec for Sametime Advanced Server and need to follow instructions in Knowledge center to configure	Sametime 客户端搜索聊天室时报错：Type Error: json is null 配置 Sametime Advanced 服务器之后，用户创建了20个聊天室，但是在点击搜索时报告错误：Type error: json is null 用户没有为Sametime Advanced Server数据库创建文本索引，建议按帮助文档描述步骤进行配置
The Sametime 9 server logs the client as "unknown type(0xXXXX)"; adding new client type codes to allow proper logging of newer clients When a Sametime client logs into the Community server, it provides the server with two pieces of information about itself: 1. client application-type-code 2. protocol version These client types should be listed in clientappnames.dat on the Sametime Community server.	Sametime 9 服务器无法识别客户端的版本代码（显示为未知类型），如何添加并允许新的客户端版本登录在 Sametime客户端登录到社区服务器时，会提供两条信息： 1. 客户端的类型代码 2. 协议版本 Sametime社区服务器管理员需要修改clientappnames.dat并添加新的客户端类型代码。
Chrome users are not able to join audio/video conferencing, use the screen sharing feature from Sametime Meetings, or use the screen capture feature in Sametime WebChat The Google Chrome browser automatically blocks NPAPI-based plug-ins (Netscape Plugin-in Application Programming Interface).	Chrome浏览器用户无法加入音频视频会议，无法使用Sametime会议的屏幕共享功能或使用SametimeWeb聊天客户端的截屏功能 Google Chrome浏览器自动屏蔽了基于网景NPAPI的插件，请改用其他支持的浏览器。
What does EServer and WServer with 0x80000224 Mean on a Classic Sametime Meeting Server? In the Sametime® server's sametime.log file, on the inviting ("top provider") Sametime classic meeting server there are entries for the invited server: E Server 03/Jan/02, 10:53:29 Connection broken to server xxx.xxx.xxx.xxx, reason 0x80000224 W Server 03/Jan/02, 10:53:29 Logged out from server xxx.xxx.xxx.xxx, reason 0x8000022	在Sametime会议服务器日志中显示EServer 和 WServer错误，包含的0x80000224 错误代码是什么意思？在Sametime服务器的sametime.log中，邀请方的会议服务器在邀请其他服务器加入时，会显示0x80000224错误代码。这篇文档解释了代码的含义
Error, "You cannot access portions of this document because it is encrypted ..." You are setting up a new web-enabled database on a Domino® server and when trying to access the database from the Web UI you are prompted repeatedly for log-in credentials as though HTTP login is not working correctly. There are no errors on the server console. If you type your log-in information incorrectly, you see the "You Are Not Authorized" error..	Domino控制台显示错误信息：“你不能访问此文档的一部分，因为已被加密” 在Domino 服务器上启动HTTP任务后，通过Web尝试访问数据库时，用户无法登陆，而且会反复看到要求登录的提示。服务器控制台并没有显示其他错误，如果输错用户名或密码，会看到“无权访问”的错误信息。

Top 10 Visited Technotes 热门技术文档

Technote编号:1328385	How do I replace the default SSL Certificate on a WebSphere Application Server?
Technote编号:1098479	Explanation of error codes associated with Sametime Community Services
中文文档编号:1601439	Sametime Community Services 相关的错误代码的说明
Technote编号:4035249	IBM Sametime 9.0 Complete
Technote编号:7039649	System Requirements for IBM Sametime and IBM Sametime Unified Telephony 9.0
Technote编号:1097949	Ports used by the Sametime server
中文文档编号:1601654	Sametime服务器使用的端口
Technote编号:1688304	SAMETIME 9.0 LATEST PUBLISHED VERSIONS
Technote编号:1083296	Security Bulletin: Vulnerability in SSLv3 affects Sametime (CVE-2014-3566)
Technote编号:1328513	File transfer and screen capture icons not available in Sametime client embedded in Notes 8
Technote编号:1098572	How to change the Sametime client password
Technote编号:1422616	Chat History is either blank or appears to be missing chats

MediaCenter 视频讲座

Help Desk Best Practices For IBM Connections Chat During a recent Ask the Experts session, Asia Bashadi from L2 Support spoke about the best practices to follow when working through a chat issue with Support.	IBM Connections Chat的桌面支持最佳实践在最近举行的专家问答活动中，二线支持Asia Bashadi介绍了在处理和解决聊天问题时的最佳实践。
IBM Sametime Audio Video Deployment Planning Tony Payne, Senior Software Engineer on the Sametime team describes some tips for planning your deployment, including details on the Video MCU, Bandwidth Manager, Sametime TURN Server and SIP Edge…	IBM Sametime 音视频部署规划来自Sametime团队的资深软件工程师Tony Payne介绍了一些规划音视频方案，包含视频MCU、带宽管理器、Sametime TURN服务器和SIP Edge服务器部署时的心得。
IBM Sametime Audio/Video Services In this video from an Open Mic Webcast delivered by Tony Payne, Sametime Senior Software Engineer, he details different elements of the audio/video services.	IBM Sametime 音视频服务来自Sametime团队的资深软件工程师Tony Payne介绍了音频视频服务的组件
IBM Sametime Client Preferences XML Generator Briyar Ahmed from the IBM Sametime team describes and demonstrates the utility tool that was developed to create the managed-settings.xml and managed-community-config.xml files	IBM Sametime 客户端首选项XML生成工具来自IBM Sametime 团队的Briyar Ahmed 介绍了如何使用工具生成managed-settings.xml 和managed-community-config.xml 文件。

Please drop by MediaCenter for more Sametime video content

https://mediacenter.ibm.com/tag/tagid/ibm%20sametime
欢迎访问MediaCenter获取更多Sametime视频讲座内容
Feedback 意见反馈

If you'd like to provide feedback regarding this mailing, other than technote feedback via the web, or if you would like to suggest new content, please send it back to Lotusfaq@cn.ibm.com	如果您想评论或提供关于本期邮件通知的反馈，请回复邮件给lotusfaq@cn.ibm.com，
If you'd like to recommend the newsletter to your friend, please send to lotusfaq@cn.ibm.com with subject: subscribe <e-mail address> Sametime	如果您想推荐朋友订阅将来的邮件通知，请发送邮件至 lotusfaq@cn.ibm.com标题写：subscribe <朋友的Email地址> Sametime
We appreciate all your valuable feedbacks and will continously publish useful tips. Thanks for your attention.	我们将重视并积极听取您的意见反馈，谢谢您的参与！

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Modified on by ZiKang

Is it possible to reduce password requirement in IBM Connections Cloud

ZiKang Tags: complex strong requirement custom password ‎ 11,544 Views

Is it possible to reduce password requirement in IBM Connections Cloud?

类别

The answer is "No" as all site passwords must conform to these rules:

* The minimum password length is 8 characters.

* They must contain at least one non-alphabetic character and at least

four alphabetic characters.

* They cannot contain three or more repeated characters or the space

character.

* They cannot match any of the last eight passwords.

* They cannot contain your name or email address.

There's no custom policy for SmartCloud for Social Business at the moment.

For more details, please refer to Knowledge Center:

Password Requirements

https://www.ibm.com/support/knowledgecenter/SSL3JX/admin/bss/topics/password_considerations.html?lang=en-us

Is there security setting that can be customized by admin?

By default, passwords do not expire.

Enforcing a password expiration period helps ensure that passwords are

changed frequently. Administrators can set a password expiration

interval for all users.

Procedure

1. Click Administration > Manage Organization

2. Click Security.

3. Click Edit Settings in the Password Settings section. Select the

number of days before a password expires, how the password can be reset,

and add password reset support for your users.

Sharing files with external users

ZiKang Tags: friend cloud file external guest sharing ‎ 10,490 Views

Sharing files with external users

This is in reference to the IBM SmartCloud.

Basically you need to complete following 3 steps:
1.

You	External
Send Guest invitation to external email address Account Setting (Photo in upper right corner) > Invite guest Fill in name and email address	Accept invitation, set password and accept rules to complete
Add external to Contact,by: People > My contacts > Invitations Accepted Guest Invitation, find external name and click Add to contact	Accept invitation and add to my contacts
Upload file Apps > Files, New > Upload Check "Files can be shared with people external to my organization"
Share file with external Find external by name, click Upload.	Receive notification about sharing

For more information about sharing files, please refer to: Sharing files
https://apps.na.collabserv.com/help/index.jsp?topic=/com.ibm.cloud.people.doc/t_people_invitesomeone.html&lang=en

Check “Files can be shared with people external to my organization”

Click Share with : People or Communities, type part of name and select entry matched in type-ahead list.

Mail notification will be sent to your friend, as follow:

Best Regards,
Zikang Cao
ICS Techical Support

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