Consolidated Communications' Director of Tools and Automation with the Consolidated Network Operations Center, Chris Smith, estimated it would take five people working full time to drill down to customer level data and establish patterns of normal behavior for each of their customer connections.
Consolidated Communications Holdings, Inc. (Consolidated) is a leading communications provider in California, Illinois, Kansas, Missouri, Pennsylvania and Texas.
The Consolidated Network Operations Center is responsible for monitoring the Consolidated network and for ensuring that issues are resolved as quickly as possible with as little customer impact as possible. Manually setting thresholds and alerts for the company’s existing performance management software currently requires considerable time and effort.
Many companies have to go to the huge expense of constructing manual thresholds for each of their Key Performance Indicators (KPIs). A task that becomes all the more difficult due to the complex and ever changing nature of modern networks.
IBM SmartCloud Analytics - Predictive Insights eliminates the costly exercise of manual thresholding by programmatically establishing your systems normal behavior, and even goes a step further by continuously re-evaluating each KPI so that the patterns of normal behavior never go stale.
So... if you had five people working for you full time, what would you do?
Surely, you would use your new found resource to handle the grunt work, so you can concentrate on what is important. IBM SmartCloud Analytics - Predictive Insights turns your data into understandable, relevant information, and provides insights that you can act on immediately. Instead of spending your time, deep in the data, you can let IBM SmartCloud Analytics - Predictive Insights do the work of establishing normal behavior and anticipating service impacting issues. The net result is you can focus on your actual job of pro-actively maintaining your network and keeping your customers happy.
"IBM SmartCloud Analytics helped detect 100 percent of the major incidents that occurred, including silent failures, and helped us eliminate manual thresholds, which will result in a cost avoidance of USD300,000 annually." - Chris Smith
Consolidated Communications no longer set static thresholds across their network.
For more information on IBM SmartCloud Analytics - Predictive Insights visit:
To see the video describing how Consolidated Communications uses IBM SmartCloud Analytics for Predictive Outage Avoidance, visit: http://www.youtube.com/watch?v=iJ3W8wwxBrY