If you want to view a mix of V6 and V8 monitoring agents that communicate with your APM server, then you can install and use the IBM Hybrid Gateway server.    The Hybrid Gateway sits between your TEPS and the APM server, either in the SaaS Cloud or on-Prem. and is used to view a mix of V6 and V8 agents on the same APM UI console   Some advantages of using the IBM Hybrid Gateway are: easy to setup and install can be installed on the TEPS if using RHEL6 or RHEL7.  However, a separate server is preferred. easy to configure and manage offers views... [More]

Tags:  hybrid noellewis ibm-blog troubleshooting how-to gateway

When you install the HTTP "HU" agent to monitor your Web Server, you will not see any data on your APM console until you load/send some valid web/http traffic on port 80 to your monitored web server.  There is a handy free utility I use called http-ping that can generate continuous or discrete http traffic in a background script.  This can be useful if you don't have continuous adequate load on your web server and need to generate continuous, quick http traffic.  Once you have generated a good amount of http traffic on your... [More]

Tags:  troubleshooting noellewis hu agent ping http how-to ibm-blog

When using the SCAPM UI 7.7 product, you will normally generate the key.jks file and copy it into the right directories.   To know if this key file is being used correctly with the Certificates, look at the path you have used the key.jks file.  Normally its in the ../usr/servers/apmui/resources/security/ directory.    This will indicate that the key file is being used correctly.  However, if you're still not convinced, you can do a packet capture using  any standard network packet capture look like tcpdump when the Certificate is actually... [More]

Tags:  packet scapm troubleshooting agent tcpdump ibm-blog certificate noellewis product-documentation capture key ui apm

Your ITCAM server has been doing a good job of monitoring your WebSphere or J2EE (WebLogic / JBoss / Tomcat) servers.   You now want to get some Reports showing the monitored data.   You basically have two types of Reports:  Application Reports and Server Resource/Capacity-type Reports under the Performance Analysis menu of the Managing Server.  Some tips to keep in mind before using these Reporting menus: Increase Monitoring Level / Sampling Rate to get more data: To get some good amount of Reporting data, you will first need to populate the... [More]

Tags:  server reports managing tcr noellewis troubleshooting how-to ibm-blog

Yes, J2EE v7.1.0.0.7 (IF7) will support Tomcat 9, but OpenJDK 11/Oracle JDK 11 is not fully supported.  So, even though this may work, its not supported and you will not see all data om some of the panels.  For example, the GC panels will not display Allocation heap data.   The best option is to use the supported IBM JRE 1.7 or higher. Good luck.  Noel Lewis ITCAM / APM / ICAM L2 Support team     Subscribe and follow us for all the latest information directly on your social feeds:                Check out all our other posts and updates:... [More]

Tags:  tomcat noellewis apm agent j2ee yj product-documentation troubleshooting openjdk ibm-blog v9

If you are using ICAM version 2019.2.1 and trying to see all your agents under Resources , you may find this view cluttered with a whole bunch of agents that are still not connected.  For example, you may have few agents connected (say Linux OS agents, or Windows agents) but don't have your other agents (say http or datapower or WAS) connected just yet, you're working on it.   If you want to de-clutter this view until you get more agents online, there's currently no direct way in ICAM v2019.2.1.   But fret not, this request has been... [More]

Tags:  agent v2019.2.1 noellewis apm troubleshooting resources ibm-blog icam product-documentation custom metrics

Do you need to know what the latest fixes are for a specific IBM product?   Would you like to find technical notes and forum discussions for IBM products of interest?   Do you have a question about an ITCAM product that might already be answered somewhere out on the IBM website?   If any of these apply, then you really need to take a look at the IBM Support Portal and see what it has to offer.                                                The IBM Support Portal can: help you prevent problems and keep you informed of the latest news about IBM... [More]

Tags:  support-portal support troubleshooting itcam

The Help Content is missing for the APM 814 .NET Agent with IF4 applied on the Overview page.    If you'd like some information on the details of this group widget, please see here. Slow Requests - Top 10 The Slow Requests - Top 10 group widget provides a tree table widget that displays the top 10 requests with high response time. The requests are sorted according to their response time. The request with the highest response time is placed at the top. Tip: Click Diagnose to view details of requests. This option is available for the... [More]

Tags:  ibm-blog how-to troubleshooting noellewis

        Unix 6.3.x-TIV-ITM-GSK-8.0.50.88-IJ04522 upgrade failure Had a report that the upgrade to fix patch  6.3.x-TIV-ITM-GSK-8.0.50.88-IJ04522 failed with the following messages in the itmpatch.log: TRACE Wed May 16 13:23:01 2018 (nls.cpp,142): NLS::getFormattedString() entry TRACE Wed May 16 13:23:01 2018 (nls.cpp,158): NLS::getFormattedString() = Version 07.40.50.00 of product gks is currently installed. The patch requires that you must have at least version 08.00.50.00 of product installed to apply this patch. ERROR Wed May 16 13:23:01... [More]

Tags:  ibm monitoringacademy itm hdt15 snd45jns ibm-blog troubleshooting

              Universal Agents and historical graph legends. Universal agents are a bit long in the tooth now, and Agent builder is the way to go, but I bet there is still a number of you out there with UA agents running. Came across this the other day, a multiple point line graph after it was running for a number of hours; the colours and sometimes the legends of a graph switch. so say graph was lineA  - red lineb - green linec - blue suddenly lineA would be green and the legend would read lineb - but it was lineA data   Here is an example of... [More]

Tags:  monitoringacademy ibm agetns troubleshooting hdt15 ua universal itm graph legends ibm-blog snd45jns

          Uninstalling an unwanted ITM module such as 32 bit ax shared libraries or gskit As discussed in previous  blog about the gskit libraries, components can get out of step when there are a number of upgrade in your ITM environment. These only rarer cause issues (with upgrade and such)  see blog: https://www.ibm.com/developerworks/community/blogs/0587adbc-8477-431f-8c68-9226adea11ed/entry/Unix_6_3_x_TIV_ITM_GSK_8_0_50_88_IJ04522_upgrade_failure?lang=en However there may be times when you want to uninstall some components if they are... [More]

Tags:  ibm-blog snd45jns hdt15 itm ibm monitoringacademy troubleshooting

    Tuning of TEMS at 6.3 for high work loads. After using the tuning guide in 6.3 FP02 which is located here: http://www-01.ibm.com/support/knowledgecenter/SSTFXA_6.3.0.2/com.ibm.itm.doc_6.3fp2/install/ms_tune_one.htm It was found for a system with a large number of situations that were forwarding all events to Omnibus that the following values also had to be set in the TEMS config file. This was set at the HUB and all RTEMS. In the TEMS config file set the following values: MAX_CTIRA_RECURSIVE_LOCKS=180 KDEP_SERVICETHREADS=32... [More]

Tags:  ibm troubleshooting hdt15 itm snd45jns tems hang ibm-blog monitoringacademy tuning crash

                        Tuning for S&P when data amounts are large. Recently came across an issue where the S&P agent had not be running for a few days and the amount of raw data to be dealt with was huge. Here I am meaning tables with millions of rows.   If the index is not updated or current this can cause problems for the S&P agent, as a lot of I/O must be done to find the datapages on disk. This was causing the a number of issues, with a single S&P run taking a number of days and still not finishing. One issue seen was that... [More]

Tags:  hdt15 troubleshooting itm ibm monitoringacademy ibm-blog snd45jns

Here are a few basic steps to get the most out of the the VMware VI agent: 1) Install the latest vCenter from VMware. The best release is the latest release, vCenter 4.1, and it has shown superior  performance over earlier releases.  If you are still using vCenter v2.5, be sure to install the latest level, Update 6 (build 227637).  The early update levels of vCenter v2.5 will not work with the agent, and VMware currently supports only Update 6. 2) Install the latest VMware VI agent. If you haven't already, install the new v6.2.3, available... [More]

Tags:  tivoli-monitoring troubleshooting vmware