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How to set the Sybase agent in detailed tracing mode to collect additional debug data.
There may be times when you need to set the Sybase agent in detailed tracing mode to collect additional debug data in the agent instance logs. Here are the steps to do this: 1. Go to $ITM_HOME/misc/koytrac.ctl , and make a backup of the file first. Then open it, and remove the ;; from the beginning of the ";;trace_all" line as shown here: ;;trace_all to trace_all;; Save file. 2. Next, you will need to set the following environment variables to increase the number of lines collected in the collector log and the corresponding count:... [More]
Tags: agent sybase apm tracing product-documentation noellewis detailed debug troubleshooting ibm-blog |
The Sybase agent shows HART cursors failing and a cs_ctx_alloc() failed error is seen in the instance logs.
The Sybase agent instance will not report into the APM GUI if you see a cs_ctx_alloc() failure in the agent instance logs. It will look something like this: >ESQ0430E (014602) cs_ctx_alloc() failed YEM0100E (014604) koy_init: cs_ctx_alloc() failed YCD0105E (014604) Unable to set context for SYBASE at collector, RC=0 The most common reasons for a cs_ctx_alloc failure include: Memory is insufficient. Localization files are missing. The value of the LANG environment variable does not match an entry in the locales file. To resolve this,... [More]
Tags: esq0430e 014602 troubleshooting agent noellewis sybase apm cs_ctx_alloc() ycd0105e yem0100e failed ibm-blog product-documentation |
How to disable the internal datatrimmer in the Managing Server to preserve data.
The ITCAM for Application Diagnostics Managing Server comes built-in with an internal datatrimmer. If you are pulling some Application or Capacity Reports and not seeing data past a certain time, it may be due to the internal datatrimmer that's running. If you want to see the data in your Reports, you should first disable the internal datatrimming process. To do that, please follow these steps: 1) Open up your $MS_HOME/etc/aa1.properties file. Scroll down towards the bottom and look for ENABLE_DATATRIMMER . If this parameter is set to... [More]
Tags: external internal agent ibm-blog enable_datatrimmer noellewis troubleshooting product-documentation apm datatrim.sh datatrimmer |
Which z/TPF MQ Client needs to be downloaded for use with the z/TPF agent?
The Installation Guide for the zTPF agent at https://www.ibm.com/support/kn owledgecenter/en/SSB23S_1.1.0. 2019/itmztpf/agent_specificins tallationandconfiguration.html # agent_specificinstallationand configuration provides a link to the MQ Client. But there are multiple links under 'Download MQ clients': IBM MQ clients: v9.1 LTS & CD / v9.0 LTS Redistributable IBM MQ Clients: v9.1 LTS & CD / v9.0 LTS Redistributable Managed File Transfer agents: v9.1 LTS & CD IBM MQ Resource Adapter: v9.1 LTS & CD IBM MQ Java... [More]
Tags: troubleshooting noellewis mq client agent z/tpf suse product-documentation ibm-blog apm |
Using ITCAM for J2EE agent with Tomcat v9 and OpenJDK 11.
Yes, J2EE v7.1.0.0.7 (IF7) will support Tomcat 9, but OpenJDK 11/Oracle JDK 11 is not fully supported. So, even though this may work, its not supported and you will not see all data om some of the panels. For example, the GC panels will not display Allocation heap data. The best option is to use the supported IBM JRE 1.7 or higher. Good luck. Noel Lewis ITCAM / APM / ICAM L2 Support team Subscribe and follow us for all the latest information directly on your social feeds: Check out all our other posts and updates:... [More]
Tags: tomcat noellewis apm agent j2ee yj product-documentation troubleshooting openjdk ibm-blog v9 |
How to remove an extraneous SOAP header from your Web Service request in a configured DC server/JVM.
If you are using a Web Service and want a SOAP header removed from your request, refer to the DC pages listed here: https://www.ibm.com/support/knowledgecenter/SSDTFJ_7.1.0.2/com.ibm.itcamfad.doc_7101/was_agent_install_guide_z/was_agent_shared/chapter_adv_dc/enabling_instrumentation_of_web_services_as_new_request_types.html If you still see the header being inserted even after following the above recommendations, then a simple workraound is to go to the $DC_HOME/plugins/ dir and move the com.ibm.tivoli.itcam.dc.jaxws- handlers.jar file from... [More]
Tags: ibm-blog noellewis service web product-documentation apm itcam troubleshooting jax soap header agent |
How to get data to show up on the DataPower Events workspaces in the Datapower agent panels.
To get data to show up in the DataPower Events workspace, you will have to define a Situation (like how you do for any other agent) and then when that Situation gets triggered, you'll see it on these panels. The DataPower Events workspace provides information about the events that occur on your monitored DataPower appliance. It consists of two main workspaces: DataPower Situation Event Console: This view displays the situation events that occur on the monitored DataPower appliance. The information provided includes the severity of the... [More]
Tags: apm troubleshooting datapower product-documentation noellewis ibm-blog events workspaces agent |
Using ICAM v2019.2.1 with Custom Views in the Resources menu.
If you are using ICAM version 2019.2.1 and trying to see all your agents under Resources , you may find this view cluttered with a whole bunch of agents that are still not connected. For example, you may have few agents connected (say Linux OS agents, or Windows agents) but don't have your other agents (say http or datapower or WAS) connected just yet, you're working on it. If you want to de-clutter this view until you get more agents online, there's currently no direct way in ICAM v2019.2.1. But fret not, this request has been... [More]
Tags: agent v2019.2.1 noellewis apm troubleshooting resources ibm-blog icam product-documentation custom metrics |
MS Exchange server agent shows system down when configured due to missing Services.
The MS Exchange Server agent will show as system down on the TEPS panels, even if configured correctly. Here are some steps to check if this is the case. 1) First go to this link, and see the first screenshot, second tab "Exchange Services Monitoring" in there.. there have been some changes in how the agent checks status depending on the Server Roles. In the second tab, look at the Services Configured, then go to your Windows OS Services window and make sure they are all started. The reference link is here:... [More]
Tags: noellewis system missing ms apm down service product-documentation ibm-blog troubleshooting exchange agent |
Using the MS_Exchange_Transport_Queues attribute group in the MS Exchange agent to display message queue names and counts
If you are using the MS Exchange agent "EX" v6.31.13.00 or higher to monitor your Edge EX Server and you want to get the message queues and the corresponding count displayed on to your TEPS, via say the get-queue command, then you can use the attribute group MS_Exchange_Transport_Queues in which there are different attributes as mentioned below to monitor the major types of queues available on MS Exchange Servers 1) Attribute Unreachable_Queue_Length :- The number of messages in Unreachable queue. 2) Attribute Poison_Queue_Length :- The... [More]
Tags: server queues noellewis product-documentation agent apm ibm-blog ms troubleshooting exchange monitor |
Where does the WAS server configured names show up in the TEPS and how to change them?
The WAS server names you see in the tacmd list output and in the GUI comes from the server names listed on the configured JVM from the main profile. It will pick up whatever names you have defined for your servers in the WebSphere profile. So, if for example, you have AppSrv01 profile, it will first connect to this profile, then look for all the servers under this profile, and pick the names from there. If you want a longer name here, then you will have to unconfigure the JVM/servers, restart, rename your servers, then reconfigure... [More]
Tags: was names apm noellewis tacmd ibm-blog configured product-documentation server agent troubleshooting |
Using the generated key.jks file with the Certificate in the SCAPM UI product.
When using the SCAPM UI 7.7 product, you will normally generate the key.jks file and copy it into the right directories. To know if this key file is being used correctly with the Certificates, look at the path you have used the key.jks file. Normally its in the ../usr/servers/apmui/resources/security/ directory. This will indicate that the key file is being used correctly. However, if you're still not convinced, you can do a packet capture using any standard network packet capture look like tcpdump when the Certificate is actually... [More]
Tags: packet scapm troubleshooting agent tcpdump ibm-blog certificate noellewis product-documentation capture key ui apm |
Support for using the Oracle 18c server with the latest ITCAM Extended agent fixpack.
There's some ambiguity about whether Oracle 18c is supported for monitoring as of 3Q2019. Yes, this version of Oracle 18c (upgraded from Oracle 12c or standalone new install) is supported per the current Support Matrix. If you are using Oracle 18.1, 18.2 or 18.3, you can see its supported here: https://www.ibm.com/software/r eports/compatibility/clarity/s oftwareReqsForProduct.html click on the "Detailed system requirements" on the left panel Put in "Composite Application" in the search field and hit the search icon select... [More]
Tags: noellewis extended ibm-blog agent oracle product-documentation apm itcam troubleshooting 18c |
How to check the version or level of your APM Server.
If you are using APM 8.1.3, it comes in 4 different offerings. Please see this link for details: https://www.ibm.com/support/knowledgecenter/SSHLNR_8.1.3/com.ibm.pm.doc/install/overview_agents.htm . The APM 8.1.3 IBM Monitoring offering corresponds to the Cloud APM 8.1.4 Base offering and the other three 8.1.3 offerings were merged into the Cloud APM 8.1.4 Advanced offering. The Application Performance Management Advanced is the most comprehensive offering, the one that includes all agents. Application Performance Management is a... [More]
Tags: how-to apm ibm-blog troubleshooting noellewis offerings version level |
Agent installation tar files for Linux on Power Systems (Little Endian)
Agent installation tar files for Linux on Power Systems (Little Endian) Had an issue recently which was due to the correct code not being used. In this case it was for a ppc64le machine. The install was started but failed with the following in the logs: AX - IBM Tivoli Monitoring Shared Libraries [version 06351400]: Property Result Found Expected ======== ====== ... [More]
Tags: itm hdt15 snd45jns monitoringacademy troubleshooting ibm-blog ppc64le |
