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Using IBM Support Portal to find answers and information
Do you need to know what the latest fixes are for a specific IBM product? Would you like to find technical notes and forum discussions for IBM products of interest? Do you have a question about an ITCAM product that might already be answered somewhere out on the IBM website? If any of these apply, then you really need to take a look at the IBM Support Portal and see what it has to offer. The IBM Support Portal can: help you prevent problems and keep you informed of the latest news about IBM... [More]
Tags: support-portal support troubleshooting itcam |
Troubleshooting IBM Tivoli Monitoring VMware VI agent
Here are a few basic steps to get the most out of the the VMware VI agent: 1) Install the latest vCenter from VMware. The best release is the latest release, vCenter 4.1, and it has shown superior performance over earlier releases. If you are still using vCenter v2.5, be sure to install the latest level, Update 6 (build 227637). The early update levels of vCenter v2.5 will not work with the agent, and VMware currently supports only Update 6. 2) Install the latest VMware VI agent. If you haven't already, install the new v6.2.3, available... [More]
Tags: tivoli-monitoring troubleshooting vmware |
Linux agent data - quick check
Ever wonder about data returned from a Linux agent? A quick test to validate some of the data displayed in the TEP GUI is to go to the linux machine in question and run cat /proc/meminfo Sample output follows: [root@cil514s015 /]# cat /proc/meminfo MemTotal: 24595584 kB MemFree: 14172256 kB Buffers: 465568 kB Cached: 4843024 kB SwapCached: 0 kB Active: 5161036 kB Inactive: 4578148 kB Active(anon): 3854964 kB Inactive(anon): 3266704 kB Active(file): 1306072 kB Inactive(file): ... [More]
Tags: itm troubleshooting monitoring agent |
New troubleshooting guides in the ITCAM for Transactions wiki
Three new troubleshooting guides have been added to the ITCAM for Transactions wiki : Troubleshooting excessive AMC subnodes Troubleshooting HTTP transaction tracking in the Web Response Time agent Troubleshooting HTTPS decoding in Web Response Time agent
Tags: itcam troubleshooting transactions |
ItmSysp: AIX and VIOS Premium agents might core on AIX 6.1 TL8 and VIOS 2.2.2
This is embarrassing! While we always encourage users to upgrade to the latest AIX TL and SP levels, AIX 6.1 TL 8 will cause the aixDataProvider-61 process to core on the AIX Premium and VIOS Premium agents. AIX 6.1 TL 8 is the underlying AIX for VIOS 2.2.2, so that is why the VIOS agent also has this problem. Earlier, the AIX Premium agent also had a core problem on AIX 7.1 TL1. The good news is that these problems are resolved in the following interim fixes: 6.2.2.2-TIV-ITM_AIX_PREM-IF0005 6.2.2.2-TIV-ITM_VIOS_PREM-IF0004 It is... [More]
Tags: systemp troubleshooting core itmsysp itm_agent monitoring |
ItmSysp: Fireplaces and other places to find logs
What can be better that a warm place on a cold day? I've lived in North Carolina in the United States my whole life, and except for the occasional ice storm, it never really gets very cold. However, I do enjoy a nice fire in the fireplace, if for nothing more that toasting marshmallows when the coals die down. And as more homes turn to gas logs, finding suppliers of wood logs is getting harder.
Fortunately for IBM Tivoli Monitoring System p agent users, finding where the logs are is pretty simple. All the logs will be in the... [More]
Tags: troubleshooting tivoli-monitoring itm |
Helping you to help yourself..........Get Flashes , Security Bulletins and important info directly to your inbox!!
Finding yourself missing important product specific Flashes and Security notifications?? Follow the steps in this blog to get these notifications directly to your inbox and reduce the risk of missing critical info....... First of all log into the IBM Support Portal via the following link --------------> Support Portal Click on the "My notifications" link as per below : ... [More]
Tags: security fixes temporary news flashes fix ptf tivoli monitoring apars program planning service and preventative cover readmes information portal support vulnerability drivers (hiper) analysis bulletin self (program webcasts letter recommended (authorized troubleshooting reports) publications technotes(troubleshooting... product downloads / devlin (sec/int) high-impact hdevlin csimonitoringacademy fix) technotes(faqs) pervasive help |
IBM SmartCloud Application Performance Management – Documentation available on SMC
In addition to the IBM SmartCloud® Application Performance Management Information Center , you can now also access some of the documentation on Service Management Connect. The documentation posted on SMC is provided in PDF format. You can access the PDFs by going to the Application Performance Management community and clicking on Files in the left-hand navigation. You can also access the PDFs by using the links provided below. Currently, the following documentation is available on SMC:... [More]
Tags: publications reference center smartcloud apm troubleshooting documentation information |
Sitworld: Put Your Situations on a Diet Using Indexed Attributes
During the course of a long sev1 at a large customer site a situation was identified that was delivering 1000+ rows of data every evaluation cycle. This was happening on a just a few Linux OS Agents and it was a contributor to the problems observed at the remote TEMS. The identification was from a TEMS Audit basic workload capture. 1000+ rows of data was a little unusual. That needed investigation and remediation. Read more here . John Alvord, IBM L2 Support and ITM Historian
Tags: ibm_blog troubleshooting |
New Year's Resolution - Stay within the ITM Situation limits and avoid performance hangovers.
On December 25, 2013 a sev1 PMR arrived for an unstable remote TEMS. The remote TEMS ran for three hours and then went crazy. Agents could not connect and the hub TEMS decided the remote TEMS was offline. That condition repeated after a remote TEMS recycle. Nineteen remote TEMS were working fine but two remote TEMS were behaving in this strange way. Read more...
Tags: troubleshooting ibm_blog |
