Overview With the AOS tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution. The tool can speed up problem determination, collection of data, and ultimately, your problem solution    How to get started  .You will need to  go to the “IBM Assist On-site request form” : http://www-304.ibm.com/support/assistonsite/form1.html   The below explains what is needed on the form ........          ... [More]

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