Objective Upgrade of APM agents to the latest APM V8.1.4 fix pack. APM 8.1.4 agent fix packs are periodically published. The Part numbers  page is updated with the latest agent Fix Pack passport advantage part numbers. In this blog post we will review steps to download the latest Fix Pack package, generate pre-configured agent package and then install or upgrade the agents.  See References section at the end of this post for links to related topics. Steps to upgrade agent Below are the steps to upgrade APM agent to latest 8.1.4 agent Fix Pack:... [More]

Tags:  ibm-blog upgrade maintenance agent fixpack apm

Product:  WebSphere MQ monitoring agent (ITCAM) Problem: In Tivoli Enterprise Portal (TEP), MQ monitoring agent workspace Queue Statistics , real time data is available.  However Historical Queue Statistics workspace data is not available as shown in the following screenshot.   Screenshot 1 : Historical Queue Statistics table view has no data in it. If this history collection is not distributed to the MQ agent, the agent workspace for "Historical Queue Statistics" will show error KFWITM217E rc=3000 SQL1_DistReqError - this error... [More]

Tags:  statistics history tivoli queue nodata itcam itm mq ibm-blog

The APM GUI does not offer you an option to add additional or new users on the APM server.  However, should you need to add new users, you can easily do this.  Here are the easy and simple steps: Login to your APM server at the command-line as root. Make a backup of your /opt/ibm/wlp/usr/shared/config/basicRegistry.xml file.  This is where the users are stored. Next open the file and add the new users by copying the "apmadmin" line and then changing it.  For example, this is how I've added the users nalewis and garyk in the file. ... [More]

Tags:  server noellewis users new ibm-blog how-to apm

Question Is it possible to monitor the WAS Activation Specifications using the WAS YN agent? Answer No, you cannot use the WAS YN agent or the MQ Monitoring agent to monitor the WAS Activation Specifications. The Activation specification is a configuration artifact, not a run time component.  The resource adapter where this specification is defined takes care of connecting to the message destination, retrieving the messages and passing along to the message end point - most typically a message driven bean (MDB).   At run time, the Activation... [More]

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You can monitor and troubleshoot your IBM API Connect environment by using APM agents and data collectors. The Cloud APM product helps you manage the performance and availability of your API Connect environment. By using Cloud APM agents and data collectors, you are provided with visibility and control of both the API Connect infrastructure and the application APIs, ensuring optimal performance and efficient use of resources. When you encounter performance issues within the API Connect environment, the Cloud APM product can assist you in... [More]

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Symptom: In Cloud App Management, after you upgrade the WAS agent to version 7.3.0.14 ifix 06 in Windows and the Cloud App Management server to V 4.1, the WAS agent does not show data in Windows. In the Cloud App Management console, there are two instances of the Websphere Application Servers resource shown with the same name. One resource shows data and the other resource doesn't show any data. Solution: This is a known issue. You can ignore the resource that is not showing data.

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The cleanest way would be to unconfigure your current ITCAM data collectors from the current WAS version App Servers. Restart the App Servers to clean them up. Once step1 is complete download the latest maintenance for your ITCAM version and install and configure the agent and data collectors after the App Servers are updated to the new version. Update your TEMS/TEPS ITCAM application support         Subscribe and follow us for all the latest information direc tly on your social feeds:                      Check out all our other posts and... [More]

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It is difficult to determine the root cause when high CPU issue happens in a customer's environment. To narrow down the problematic area to thread level, this document will introduce some useful utilities and commands for various distributed platforms.  1    Windows Windbg and Process Explorer utilities are very good utilities to debug Windows programs. You can download them from the following links. http://msdn.microsoft.com/en-us/windows/hardware/gg463009.aspx and install Debugging Tools for Windows 32-bit Version then download the... [More]

Tags:  wp cpu high itmv6 kmq ibm-blog

All the i5OS monitor admins know very well the issue related to APAR IV76801. (see technote https://www-01.ibm.com/support/docview.wss?uid=swg21966093 for detail) that caused lot of panic as all the i5OS monitoring agents suddenly stopped working. Now all i5OS environments are for sure running the patch or the agent version that include above fix. Anyway, every time we have to investigate a communication issue between agent and RTEMS, that is the first option that comes to our mind. There is instead another interesting scenario where you... [More]

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Symptom: When you try to install the Node JS V8 data collector and you run the npm install nodejs_dc/ibmapm.tgz command, you encounter the following error, for example: Error: EACCES: permission denied, open '/root/Node/node_modules/appmetrics/install.log' gyp WARN EACCES user "root" does not have permission to access the dev dir "/root/.node-gyp/8.11.3" gyp WARN EACCES attempting to reinstall using temporary dev dir "/root/Node/node_modules/appmetrics/.node-gyp" This error occurs because appmetrics prevents you... [More]

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One of the Synthetic Agent (SN agent version 01.00.05.03) used to measure portal responsiveness started crashing quite often, at least once every 2 days. When this kind of problem occurs, usually it depends on one of the playback scripts. The agent was configured to run several scripts so it was not easy to understand which one was causing the problem. When the agent cores, it actually stops working despite the process seems to be still up and running. Every time we had to restart the agent to recover. Looking at the callstack, I noticed that... [More]

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If you are using APM 8.1.3, it comes in 4 different offerings.   Please see this link for details:  https://www.ibm.com/support/knowledgecenter/SSHLNR_8.1.3/com.ibm.pm.doc/install/overview_agents.htm   .   The APM 8.1.3 IBM Monitoring offering corresponds to the Cloud APM 8.1.4 Base offering and the other three 8.1.3 offerings were merged into the Cloud APM 8.1.4 Advanced offering.   The Application Performance Management Advanced is the most comprehensive offering, the one that includes all agents. Application Performance Management is a... [More]

Tags:  how-to apm ibm-blog troubleshooting noellewis offerings version level

Product IBM Cloud Application Performance Management, Private ( also known as APM V8)   Environment Here we will discuss an APM server upgrade scenario (from V8.1.3 to V8.1.4) involving following conditions: 1.  APM server is being upgraded using side by side upgrade, so the APM 8.1.3 server and 8.1.4 server are installed on separate hosts. 2. HTTPS communication is configured for agents and 8.1.3 server, and HTTPS communication needs to be used for communication with 8.1.4 server as well.   Problem After installing and starting 8.1.4 APM... [More]

Tags:  apmv8 communication upgrade ibm-blog certificate ssl https

Issue: The current KC only has instructions for enabling the JMX MBean server connections for a Jboss standalone environment. https://www.ibm.com/support/knowledgecenter/SSHLNR_8.1.4/com.ibm.pm.doc/install/jboss_config_agent_prereq_enable_server_connections.htm The steps below provide the steps to enable the JMX MBean server connections in a Jboss domain environment   --RM-- Resource Monitoring for JBoss domain configuration. --RM--   1. One agent instance will be necessary for each JBoss server instance you monitor on each JBoss host. Example:... [More]

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