Although the fix for APAR  IV80202  was included in the ITM 6.3FP7  release, a problem in the ITM upgrade installer prevents this APAR fix  from being deployed successfully.  Note that this deployment problem  does NOT occur when ITM 6.3FP7 is installed in a pristine environment ... [More]

Problem: High percentage of HTTP Server instances (80%) showing "The agent is     invalid" for all data fields                                            ... [More]

Problem: When viewing the the exchange agent in the APM console, the exchange services are showing 0.  When opening the exchange agent on the APM console and viewing attributes the services appear to be running.     SOLUTION:    Open two logon console session to the server ( One with domain admin (Console A) and the other with the APM service account (Console B) ).   ... [More]

                        tacmd commands running slow and the number of SOAP processes. Had a report that tacmd logins became slower at different times of day, sometimes taking as long as 2 minutes for the login. This can be due to a queue of tacmd/soap requests in the system. It is best to have a review of what SOAP jobs (if any) are running via batch jobs and as scripts provided to user; as these can build up over time and some may no longer be needed. However the number of threads by... [More]

Tags:  monitoringacademy ibm itm hdt15 snd45jns

 ITM Situations and SNMP traps by John Alvord, IBM Corporation jalvord@us.ibm.com   Introduction It is possible to have an ITM situation running [Enterprise via TEMS or Private] and send SNMP traps to event receivers for awareness and management control. There are two limitations compared to Enterprise situations.   Limitations - Logic that SNMP logic does NOT have, 1) Persist=N in Enterprise situations means to delay creating a situation event until it has occurred N times in a row. That can be highly useful for cases where a... [More]

Problem: In agent coexistence environment where one data collector collects and passes data to both WebSphere Applications agent (v8 agent) and the ITCAM Agent for WebSphere Applications (v6 agent), request data might be inconsistent between the Requests with Slowest Response Time widget in the Performance Management console and the Request Analysis workspace on Tivoli Enterprise Portal.   Cause: Request Aggregator can have only one client and it stores request data in buckets. Snapshots are taken by the two agents at different times.... [More]

Problem: In an agent coexistence environment, when the WebSphere Applications agent is configured for integration with Tivoli Data Warehouse, which is based on IBM Tivoli Monitoring V6 infrastructure, the predefined TCR reports by ITCAM Agent for WebSphere Applications, Request Performance for an Application and Servlet-JSP Performance for an Application, cannot run successfully. Cause: Only the common attribute groups to WebSphere Applications agent and WebSphere Applications agent can be exported to Tivoli Data Warehouse in this coexistence... [More]

Submitted to dWAnswers by Ray Rosales, L2 support:   In the IBM Tivoli Composite Application Manager Agents for WebSphere Messaging Version 7.3 Installation and Setup Guide https://www.ibm.com/support/knowledgecenter/SS3JRN_7.2.1/com.ibm.omegamon.mes_dist.doc_7.1/t_config_kmq_unix.html   Answer:   The default queue manager is not necessary. You could specify queue manager name when start a new kmq instance with -o parameter. ./itmcmd agent -o start mq where is the monitored queue manager. If -o is not specified, kmq will try to... [More]

Tags:  itm6 monitoring itm

1.)Start and enable the WebSphere Integrated Solutions Console:   GUI: Manage Tivoli Enterprise Monitoring Services window, highlight Tivoli Enterprise Portal Server and select Advanced → TEPS/e Administration → Enable TEPS/e Administration.                       Commandline: ITM_dir/platform/iw/scripts/enableISCLite.sh true   Returnoutput: ISCLite is enabled succesfully     2.) URL of WebSphere Integrated Solutions Console   HTTP:... [More]

When installing\upgrading an ITCAM for Apps agent or application support, on RHEL 7 you might run into the following error-           install.sh failure: KCI0766E could not find arch "" in a JRE version  file.     Running the following command before running install.sh has proven effective in resolving the error-  "setarch $(uname -m) --uname-2.6"              

Problem: In an agent coexistence environment, when the WebSphere Applications agent is configured for integration with Tivoli Data Warehouse, which is based on IBM Tivoli Monitoring V6 infrastructure, the predefined TCR reports by ITCAM Agent for WebSphere Applications, Request Performance for an Application and Servlet-JSP Performance for an Application, cannot run successfully. Cause: Only the common attribute groups to WebSphere Applications agent and WebSphere Applications agent can be exported to Tivoli Data Warehouse in this coexistence... [More]

Problem: When the application server is stopped, a lot of error messages similar to the following are found in the trace-dc-bcm .log. <Trace Level="ERROR"> <Time Millis="1476774023989"> 2016-10-18 15:00:23.989+08:00</Time> <Server Format="IP">SuSE11-02.cn.ibm.com</Server> <ProductId>CYN</ProductId> <Component>CYN.trc.toolkit.gdc.GDCRequestListenerInvocationHandler</Component> <ProductInstance>28610</ProductInstance> <LogText><![CDATA[The... [More]

See the latest APM Questions Weekly blog here: https://developer.ibm.com/apm/2017/05/22/apm-questions-weekly-18/

Tags:  management troubleshooting performance applicaton

If you've created few Thresholds in your APM 8.1.3 console and you're wondering if these Thresholds have been distributed to your Agent system, here are some steps that you can use to verify:   1. When you create your Threshold in the APM console using the Threshold Manager , the new Threshold that you created gets written into a private_situations.xml file on the APM server.  This is a regular xml file that contains all your Thresholds and is in the wlp servers directory (see screenshot below for the path.) In my example... [More]

Tags:  thresholds apm distributed agents