IBM Tivoli Composite Application Manager for Transactions ~ How to do stuff ~ By Kevin Baldwin - How to..... Avoid SSL Handshake issues in ISM HTTPS monitoring   "SSL handshake failed" happens because the ISM HTTPS monitor failed to initialize SSL connectivity after establishing a connection to the server.   As a result, you may need to configure the monitor to enable / disable TLS & SSL.   Here are some technotes and other links that contain useful information to help determine why you have SSL handshake issues and... [More]

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While attempting to install for example 7.4.0.1-TIV-CAMIS-Windows-IF0013 on Windows system, the setup.exe program launched with an Administrator account fails to upgrade your existing ISM agent v7401, and a popup window is displayed with the following message :   Unable to establish BSS1 Environment, cannot continue .   After aborting this installation, review under <ITM_HOME>/installITM directory the latest modified file.   For example, you should find the following file : " Abort IBM Tivoli Composite Application... [More]

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Using ITCAM for Transactions 7.4 with ISM agent and LDAP monitor, you can set up  a profile with one or several targeted servers, like below, and you can configure the description field with a value of your choice .                                             Now, if you are not seeing the same description values reported in TEP, under ISM "Elements" workspace, but something different like for example : Default container... [More]

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ITCAM for Transactions, with ISM agent,  was installed and running on Linux system with ITM 6.3 fp6. Then ITM 6.3 fp7 was installed and ITM framework for the 32bit architecture was upgraded as well to 6.3 fp7.   Now ISM agent doesn't start, or start is incomplete and agent node never appears as online in TEP.   Symptoms : 1) agent doesn't start. Using command : 'itmcmd agent start is' fails with Starting ITCAM for Transactions: Internet Service Monitoring ... *** Error in... [More]

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Here is a tip if you are using ITCAM4Tx with ISM agent and its http/s monitor, with page (url) field longer than 64 characters : When you configure a HTTP(S) monitor using TEP ISM Configuration GUI, if the page parameter is longer than 64 characters, ISM configuring GUI page accepts it, but in TEP client GUI, the "Page" column  is cut to 64 characters. You may have potentially set your own situations to raise alarms when targeted URL/Page is not available.. And you... [More]

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ISM agent status = "out of sync" appears in TEP ISM Configuration GUI. What should I do?   1) If using the 'Agent resync' button didn't help, review first this technote : http://www-01.ibm.com/support/docview.wss?uid=swg21619290 Review also the other technote links included in it, as this could help you to sove your issue.   2) You can also use 'ismconfig' CLI and try to resync the... [More]

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IBM Tivoli Composite Application Manager for Transactions ~ How to do stuff ~ By Kevin Baldwin - How to..... Plan and upgrade to ITCAM for Transactions 7.4.0.1     The End of Support (EoS) date for ITCAMfT 7.3.0.x is 30th April 2017. If you haven't done so already, and you don't have a support extension, you should be planning to upgrade to latest version of ITCAMfT by 30th April 2017.   This means upgrading to ITCAMfT 7.4.0.1 and applying the appropriate interim... [More]

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IBM Tivoli Composite Application Manager for Transactions ~ How to do stuff ~ By Kevin Baldwin - How to..... Identify and fix ITM Framework and GSKit related issues This blog describes problems sometimes seen after installing ITM and/or ITCAMfT components and provides information to help resolve those problems. In most cases, the underlying cause is 32-bit versions of the ITM Framework and/or GSKit not being the same as the 64-bit versions. Check these examples which describe the type of problem that might be experienced to see if the links... [More]

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IBM Tivoli Composite Application Manager for Transactions ~ How to do stuff ~ By Kevin Baldwin - How to..... Fix an agent configuration problem that prevents an agent starting This blog describes a problem seen after a new Application Management Console (AMC / T3) installation that prevents the AMC agent starting. However, it could happen to any new agent installed on a Windows machine. The Windows service needed to run AMC can only be created if agent configuration has been completed. To check if the service has been created you can open... [More]

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IBM Tivoli Composite Application Manager for Transactions ~ How to do stuff ~ By Kevin Baldwin - How to..... Recover missing agent configuration options This blog describes a problem seen when reconfiguring a Robotic Response Time (RRT / T6) agent. However, it could happen to any agent.  After selecting the ITCAM for Robotic Response agent, right-clicking and selecting the "Reconfigure..." option in Managed Tivoli Monitoring Servces (MTEMS), the Agent Advanced Configuration panel is displayed where you configure Primary TEMS... [More]

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Here is the part 1 of my blog containing a list of best practices and commonly encountered pitfalls while using Itcam for transactions and its Internet Service Monitoring ("ISM", ITM product code 'is') agent :   1. VERSIONS OF ISM TO USE Use if at all possible latest version of ISM agent, v7.4.0.x For latest IFIX info available, refer to : http://www-01.ibm.com/support/docview.wss?uid=swg21663324   2. ISM HTTP monitor versus SOAP monitor, to monitor SOAP server 2a) if you want to monitor a SOAP service  using... [More]

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Question : How to use ismconfig.bat//sh CLI to resync profiles on an ISM agent ?     Cause :  TEP ISM configuration GUI is not accessible, or doesn't work. So some circumvention is needed     Answer :  ======   A) Make sure that the ITM TEMS and TEPS components are up and running. If TEPS agent is not running or not fully started, the use of ismconfig.bat/sh will fail with errors like : - KFWITM224W Server unavailable. - KFWITM009I The Tivoli Enterprise Portal Server is still being initialized... [More]

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IBM Tivoli Composite Application Manager for Transactions ~ How to do stuff ~ By Kevin Baldwin - How to..... Configure and view data in ISM Historical Workspaces The ITCAMfT Users Guide chapter describing ISM Workspaces states that you must enable Historical Data Collection to view data in History workspaces, but doesn't specify which ISM Attribute Groups need to be configured for the default workspaces and views available. This blog fills in the gaps. The default ISM historical workspace views need historical collection to be... [More]

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IBM Tivoli Composite Application Manager for Transactions ~ How to do stuff ~ By Kevin Baldwin - How to..... Enable data logging for ISM monitors Datalog files can be used for archiving or basic reporting needs and are mainly used by customers who have developed their own reporting tools. At a high level, enabling data logging for ISM monitors requires just a few simple steps. The high level process is: Enable the Datalog module Define DatalogFormat Enable data logging Restart ISM agent     Here is some general information about... [More]

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