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ItmSysp: AIX and VIOS Premium agents might core on AIX 6.1 TL8 and VIOS 2.2.2
This is embarrassing! While we always encourage users to upgrade to the latest AIX TL and SP levels, AIX 6.1 TL 8 will cause the aixDataProvider-61 process to core on the AIX Premium and VIOS Premium agents. AIX 6.1 TL 8 is the underlying AIX for VIOS 2.2.2, so that is why the VIOS agent also has this problem. Earlier, the AIX Premium agent also had a core problem on AIX 7.1 TL1. The good news is that these problems are resolved in the following interim fixes: 6.2.2.2-TIV-ITM_AIX_PREM-IF0005 6.2.2.2-TIV-ITM_VIOS_PREM-IF0004 It is... [More]
Tags: itmsysp monitoring core systemp troubleshooting itm_agent |
Improving resolution time for Tivoli Monitoring component failures
Occasionally an ITM component fails and terminates itself as it can no longer continue. Understanding what we need to diagnose the failure and sending that documentation when a PMR is opened has the potential to reduce the problem resolution time by hours or even days. The specifics vary by operating system type but in general the concepts are the same. The component logs by themselves seldom contain enough information to determine why a failure occurred. A failing component in most cases will produce a memory dump. For the various... [More]
Tags: dmp itm snapcore dump core pdcollect |
