Stuck installing or configuring a specific part of the product....head off to the help!...... you can't find what you are looking for, you get lost in detail, or it is taking too long..........help us with our help!
What does this introductory statement mean and why am I sharing this information with you. I (Paula Stack, an IBM writer) run a Usability group with a number of other IBM writers and a User Experience Architect. Our primary goal is to improve the customer experience now, and well into the future. As part of this initiative, we have prepared a short survey where we ask you about your overall customer experience with technical content. Your feedback is crucial to paving the way to a positive future for this content. We can analyze your responses, and based on them, we will use your data to turn our help! around so that you have information at your point of need.
Think about these 2 questions:
1. Would you make better use of IBM software if you had access to supporting HELP/documentation in the right place at the right time?
2. Would you complete your daily tasks faster and with confidence if you knew the product had great embedded help to guide you on your way?
If you answered yes to either or both of these questions, we need your help! We would be extremely grateful if you could take this short survey, it will only take a few minutes of your time. Here is a link to the survey: http://bit.ly/1B77P9s
If you need any more information, please don't hesitate to contact me by responding to this blog, contacting me on LinkedIn: https://www.linkedin.com/in/paulastack or sending me an email at: firstname.lastname@example.org.
If you would like to see the results of this survey after you have completed it, we can share the results with you.
Together, we can make 'smarter' documented help!