Pulse 2013- Customer Support and Application Performance Management
Fediuk 1000006312 Visits (8012)
Welcome to Pulse 2013. For the Cloud and IT Optimization stream, I want to introduce myself and my team. I am Stephen Fediuk, and my Team is responsible for WW Customer Support to all of our clients using IBM's Application Performance Management (APM)solutions.
If you are in operations, you understand the pressure to ensure high service availability and performance across critical applications. We also understand the importance of providing the best of breed support to assist you with making the most out of your Tivoli Monitoring and Composite Application Management environments. We have many exciting sessions available, as well as some of our actual customers sharing their experiences using these solutions. This will give you a perfect opportunity to see how the IBM APM solutions provide the visibility and control required to manage critical business services in dynamic conditions. Presentations will emphasize best practices and implementations – highlighting the use of common integrations, such as navigation, workflows, visualization and reporting to support business-critical applications and the supporting infrastructure. My WW Customer Support team is constantly looking for ways to improve the support experience of our customers. How can you have a better experience getting the support you need to quickly resolve issues and move forward. From providing technical knowledge documents to IBM education assistant flash modules and working with product development to improve product serviceability, our Customer Support teams are always looking to find new ways to help customers. I look forward to seeing you at Pulse 2013 and hope we get a chance to chat. Have a great time, you will learn a lot and see you there.