New Year's Resolution - Stay within the ITM Situation limits and avoid performance hangovers.
jalvord 1200009463 Visits (1436)
On December 25, 2013 a sev1 PMR arrived for an unstable remote TEMS. The remote TEMS ran for three hours and then went crazy. Agents could not connect and the hub TEMS decided the remote TEMS was offline. That condition repeated after a remote TEMS recycle. Nineteen remote TEMS were working fine but two remote TEMS were behaving in this strange way. Read more...