ITCAM for Transactions - Agents fail to start and other problems due to ITM Framework and GSKit mixed versions
IBM Tivoli Composite Application Manager for Transactions
~ How to do stuff ~
By Kevin Baldwin -
Identify and fix ITM Framework and GSKit related issues
This blog describes problems sometimes seen after installing ITM and/or ITCAMfT components and provides information to help resolve those problems.
In most cases, the underlying cause is 32-bit versions of the ITM Framework and/or GSKit not being the same as the 64-bit versions.
Check these examples which describe the type of problem that might be experienced to see if the links provided in the "Useful information and links" section might apply to you.
In all cases, the problem was overcome by upgrading 32-bit ITM framework which in some cases was needed to also upgrade 32-bit GSKit.
- Error installing Web Response Time agent
We receive the following error message that the libgsk7sys.so library is missing:
"KDY1008E The agent action SETCONFIG failed with a return code of 4 for product code t5.
The command /opt/IBM/ITM/tmaitm6/lx8266/bin/kdy_xa -p -pc t5 produced the following error text: CandleExecute : installer level 630 / 100.
CandleExecute : running lx8266 jre.
/opt/IBM/ITM/lx8266/t5/bin/t5_xa.bin: error while loading shared libraries: libgsk7sys.so: canno."
cinfo output from the WRT sgent:
ax IBM Tivoli Monitoring Shared Libraries li6263 06.23.05.00
ax IBM Tivoli Monitoring Shared Libraries lx8266 06.30.03.00
gs IBM GSKit Security Interface lx8266 08.00.50.20
- WRT Agent won't start
Error in <hostname>_t5_*.log:
exec(): 0509-036 Cannot load program kt5agent because of the following errors:
0509-022 Cannot load module
0509-150 Dependent module libgsk7cms.so could not be loaded.
0509-022 Cannot load module libgsk7cms.so.
0509-026 System error: A file or directory in the path name does not exist.
0509-022 Cannot load module kt5agent.
0509-150 Dependent module /opt/IBM/ITM/tmaitm6/aix533/lib/libkglbase.a could not be loaded.
0509-022 Cannot load module .
This occurs because there is a 6.23 framework, but GSKit has been updated to version 8:
ax IBM Tivoli Monitoring Shared Libraries aix523 06.30.02.00
ax IBM Tivoli Monitoring Shared Libraries aix526 06.30.06.00
ax IBM Tivoli Monitoring Shared Libraries aix533 06.23.05.00
ax IBM Tivoli Monitoring Shared Libraries aix536 06.23.05.00
gs IBM GSKit Security Interface aix523 08.00.50.05
gs IBM GSKit Security Interface aix526 08.00.50.36
- No WRT/T5 data in the TEP
The problem could be that the ITM infrastructure was upgraded, and now the WRT agent has a problem communicating with the TEMS.
The cinfo shows that the Tivoli Framework used by the kt5agent process is at 22.214.171.124:
ax IBM Tivoli Monitoring Shared Libraries
li6263 Version: 06.23.05.00
lx8266 Version: 06.30.04.00
gs IBM GSKit Security Interface
li6243 Version: 07.40.47.00
lx8266 Version: 08.00.50.20
This can cause problems with agent to TEMS communications.
- No ISM data in the TEP
The ISM agent not reporting to the TEPS server.
Information seen in the latest ISM agent logs show that the agent is failing to connect to the TEMS and GSKit errors:
(2016/02/15,01:46:51.6001-11:kdebeal.c,81,"ssl_provider_open") GSKit error 420: GSK_ERROR_SOCKET_CLOSED
(2016/02/15,01:46:51.6002-F:kdepdpc.c,62,"KDEP_DeletePCB") 485007E9: KDEP_pcb_t deleted
(2016/02/15,01:46:51.6003-F:kdcc1sr.c,485,"rpc__sar") Connection failure: "ip.spipe:#126.96.36.1994:3660", 1C010001:1DE00045, 0, 5(2), FFFF/1, D140831.1:188.8.131.52, tms_host:d3086a
(2016/02/15,01:46:51.6004-F:kdcl0cl.c,142,"KDCL0_ClientLookup") status=1c020006, "location server unavailable", ncs/KDC1_STC_SERVER_UNAVAILABLE
(2016/02/15,01:46:51.6005-F:kraarreg.cpp,1781,"LookupAndRegisterWithProxy") Unable to connect to broker at ip.spipe:host03.sysdomain.local: status=0, "success", ncs/KDC1_STC_OK
(2016/02/15,01:46:51.6006-F:kraarreg.cpp,1801,"LookupAndRegisterWithProxy") Exit: 0x0
(2016/02/15,01:46:51.6008-F:kdepnpc.c,138,"KDEP_NewPCB") 184.108.40.2064: 487007E8, KDEP_pcb_t @ 574018B8 created
(2016/02/15,01:46:51.6009-12:kdebeal.c,81,"ssl_provider_open") GSKit error 420: GSK_ERROR_SOCKET_CLOSED
(2016/02/15,01:46:51.600A-F:kdepdpc.c,62,"KDEP_DeletePCB") 487007E8: KDEP_pcb_t deleted
(2016/02/15,01:46:51.600B-F:kdcc1sr.c,485,"rpc__sar") Connection failure: "ip.spipe:#220.127.116.114:3660", 1C010001:1DE00045, 0, 5(2), FFFF/2, D140831.1:18.104.22.168, tms_host:d3086a
(2016/02/15,01:46:51.600C-F:kdcl0cl.c,142,"KDCL0_ClientLookup") status=1c020006, "location server unavailable", ncs/KDC1_STC_SERVER_UNAVAILABLE