Who are your users, where are they and are they ok?
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Have you ever experienced one of those phone calls where the caller launches into an exposition of their problems with the full expectation that they will elicit your sympathy and support, but you have absolutely no idea who they are, none? Either through technical error or mental aberration you are bewildered, lost, with no reference point to help you comprehend who this person is or why you should care.
And then the penny drops and you realise that this is your cousin who is overseas and who you rarely see, but care deeply about and who has just experienced an unsettling event.
For your penny, the latest release of IBM Performance Management (or On Premises V8.1.3) lets you see who is accessing your applications and view load and performance information for each user, device and session.
Your data is automatically sorted into countries, regions and cities, so that you can make sense of what is happening geographically. You can see how your application is performing for your closest neighbours and for your embattled cousin overseas. If your users are experiencing problems with performance, you can see the scope of the problem and the user volumes involved.
So now you know who’s impacted and where they are. You can tell if it’s only your cousin, her area or her whole city that has a problem. Now, what was the name of that support person?