Resolving CRIMA1014W The location for the shared resources directory cannot be modified when installing APM/UI 7.7.x (Application Performance Management)

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Resolving CRIMA1014W The location for the shared resources directory cannot be modified when installing APM/UI 7.7.x

kbixler Visits (7736)

I was attempting to install the APMUI 7.7.x. The customer had previously tried
to install the APMUI and left the system in a bit of disarray. I am
using new directories but I am getting an error from the Installation
Manager.

The error message is "CRIMA1014W The location for the shared resources
directory cannot be modified: old /opt/bpm/apmui7cm1/..
/im/eclipsecache; new /opt/bpm/IBM/IMShared
"

The directory "/opt/bpm/apmui7cm1" no longer exists. I believe that is
what the customer tried to use. I am trying to use
"/opt/bpm/IBM/IMShared".

The first thing I discovered was the IBM Installation Manager has
command line command called "imcl". I did a "find" on it to discover
where IM was installed.

dbbpmadmin@xxxxxxx:~> find . -name imcl
./im/eclipse/tools/imcl

After that I listed the installed packages and saw apmui.

dbbpmadmin@xxxxxxxx:~> ./im/eclipse/tools/imcl listInstalledPackages
com.ibm.cic.agent_1.7.0.20130828_2012
com.ibm.tivoli.apmui.offering_7.7.0.0_201312080300
com.ibm.bpm.PS.v85_8.5.5000.20140604_1130
com.ibm.websphere.ND.v85_8.5.5002.20140408_1947
com.ibm.websphere.IHS.v85_8.5.5008.20151112_0939
8.5.0.0-WS-WASJavaSDK-LinuxX64-IFPI61188_8.5.0.20160426_1251
com.ibm.websphere.PLG.v85_8.5.5008.20151112_0939
com.ibm.bpm.PS.v85_8.5.5000.20140604_1130
com.ibm.websphere.ND.v85_8.5.5002.20140408_1947

I uninstalled the apmui package.

dbbpmadmin@xxxxxx:~> ./im/eclipse/tools/imcl uninstall com.ibm.tivoli.
apmui.offering_7.7.0.0_201312080300
CRIMA1077E ERROR: The following errors were generated while
uninstalling.
CRIMA1077E ERROR:   File /export/gcs1/bpm/apmui7cm1/bin/server not
found.
Explanation: Installation Manager cannot locate the file that is
required for the installation.An issue has occurred with the package
that cannot be resolved by Installation Manager.
User Action: Identify the package that has the issue. Contact IBM
Support.
CRIMA1077E ERROR:   File /export/gcs1/bpm/apmui7cm1/bin/server not
found.
Explanation: Installation Manager cannot locate the file that is
required for the installation.An issue has occurred with the package
that cannot be resolved by Installation Manager.
User Action: Identify the package that has the issue. Contact IBM
Support.
CRIMA1077E ERROR:   File /export/gcs1/bpm/apmui7cm1/tools/pdcollector.
sh not found.
Explanation: Installation Manager cannot locate the file that is
required for the installation.An issue has occurred with the package
that cannot be resolved by Installation Manager.
User Action: Identify the package that has the issue. Contact IBM
Support.
CRIMA1077E ERROR:   File
/export/gcs1/bpm/apmui7cm1/SCR/XMLtoolkit/_uninst/uninstall not found.
Explanation: Installation Manager cannot locate the file that is
required for the installation.An issue has occurred with the package
that cannot be resolved by Installation Manager.
User Action: Identify the package that has the issue. Contact IBM
Support.
CRIMA1077E ERROR:   File /export/gcs1/bpm/apmui7cm1/bin/server not
found.
Explanation: Installation Manager cannot locate the file that is
required for the installation.An issue has occurred with the package
that cannot be resolved by Installation Manager.
User Action: Identify the package that has the issue. Contact IBM
Support.

Uninstalled com.ibm.tivoli.apmui.offering_7.7.0.0_201312080300 from the
/opt/bpm/apmui7cm1 directory.

I still got the same error message when I tried to install APMUI but
then I finally realized that /opt/bpm/apmui7cm1/../im/eclipsecache is
really /opt/bpm/im/eclipsecache.
I then changed the line in the install file from:
<preference name='com.ibm.cic.common.core.preferences.eclipseCache'
value='/opt/bpm/IBM/IMShared'/>
to
<preference name='com.ibm.cic.common.core.preferences.eclipseCache'
value='/opt/bpm/im/eclipsecache'/>
and the install worked.

/opt/bpm/im/eclipsecache is the cache from the already installed IM
and you cannot change it.

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