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KCIIN2478E Eclipse Help Server could not be started

Technical Blog Post


Abstract

KCIIN2478E Eclipse Help Server could not be started

Body

It may happen that when starting TEPS the Eclipse Help Server does not start up.
Eg
[root@xxxx ~]# /opt/IBM/ITM/bin/itmcmd agent start cq
Processing. Please wait...
Starting Tivoli Enterprise Portal Server ...
Eclipse Help Server is required by Tivoli Enterprise Portal Server
(TEPS) and will be started...
KCIIN2478E Eclipse Help Server could not be started
Tivoli Enterprise Portal Server started
 

Because of this, you may be unable to login into TEP and TEPS is not available in ITM Service Console.

This may occur in case you have a corrupted TEPS configuration file and IHS is no longer available.
To correct this you can:
stop TEPS and kill any remaining process (kfw* or kkf*)
Then append the following line into <ITMHome>/config/.ConfigData/kcqenv:
lx8266|KFW_IHS_HOME|/opt/IBM/ITM/lx8266/iu/ihs/HTTPServer|
Finally restart TEPS.

 

 

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